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Tourist
Posts: 6

GoPro macht von alleine Foto beim verbinden mit dem iPhone

Ich habe meine GoPro seit ein paar Tagen regelmäßig im Betreib.

Mir ist nun aufgefallen, dass wenn die GoPro per iPhone verbunden wird, um die Media Files abzurufen, immer mal wieder

ein Foto ausgelöst wird ( letzte Einstellung der Kamera )

Ist jemanden diese Verhalten auch schon aufgefallen ?

 

Wenn ja, gibt es einen Workaround, Lösungsansatz ? 

Oder liegt es an der Firmware ? 

Es ist die letzte aktuell Firmware installiert.

 

 

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GoPro
Posts: 6,619

Re: GoPro macht von alleine Foto beim verbinden mit dem iPhone

@tarmacsl6, this is an unusual behavior of the camera. There are no settings or features that can trigger the camera/app to do so. Could you please tell us more details so we can further isolate the problem? Like, do you notice it to happen often when the GoPro App is in idle/standby mode? What are you doing with the app or camera when the issue occurs?

Additionally, please make sure to have the latest version of the GoPro App installed on your phone.

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

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Tourist
Posts: 6

Re: GoPro macht von alleine Foto beim verbinden mit dem iPhone

Hallo,

 
My GoPro 8 have the Firmware 1.6 installed.
My GoPro Setup is to start in Foto Mode... i use ist at Cycling.
My IPhone have newest Software from Apple and from the GoPro App
The App is normal off... no Standby or Idle
 
I do the Firmware Update again, nothing changed.... 
 
When i switch the setup to start the goPro in Video Mode it works normal ! 
 
 
 
 
I hope for some  Help....
 
Thanks
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GoPro
Posts: 6,619

Re: GoPro macht von alleine Foto beim verbinden mit dem iPhone

@tarmacsl6, thanks for the details and video. What's the iPhone model used and its iOS version installed? Additionally, we have recently released a newer version of the app, please make sure to have the latest version of the GoPro App installed on your mobile device.

Highlighted
Tourist
Posts: 6

Re: GoPro macht von alleine Foto beim verbinden mit dem iPhone

@aenriquez 

it is the iPhone X with iOS 13.5 and the GoPro App Version 6.14 (3780)

 

 

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GoPro
Posts: 6,619

Re: GoPro macht von alleine Foto beim verbinden mit dem iPhone

@tarmacsl6, got my iPhone updated to iOS 13.5.1 version and I'm still unable to replicate the issue. This is strange. Could you please try resetting the connections to see if it'll make any difference?
 

Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here
Highlighted
Tourist
Posts: 6

Re: GoPro macht von alleine Foto beim verbinden mit dem iPhone

@aenriquez 

 

i have now also the iOS 13.5.1 installed....

 

And i delete the connection in the app and in the camera, also ingnore the camera in the bluetooth Menue 

( here i have two entries to delete ! )

 

I reconnect the Camera with the iPhone via GoPro app

 

--> Now i can simulate the "failure" 

 

I think at the moment it is solved, Perfect...... and we will see.

 

Thanks a lot