Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-213687%22%20slang%3D%22en-US%22%3EGoPro%20keeps%20beeping%2Fturning%20on%20and%20off%20after%20stone%20hit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-213687%22%20slang%3D%22en-US%22%3EIv%20had%20a%20stone%20hit%20and%20smash%20the%20screen%20on%20my%20hero%20session4%3F%20iv%20changed%20the%20screen%20now%20and%20when%20ever%20I%20turn%20it%20on%20it%20keeps%20beeping%203%20times%20and%20turning%20itself%20on%20and%20off%2C%20I%20have%20no%20control%20with%20the%20buttons%20either%3F%20Is%20it%20dead%20or%20is%20there%20a%20solution%20for%20me%20to%20fix%20it%3F%3CBR%20%2F%3EThanks.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-213687%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-213697%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20keeps%20beeping%2Fturning%20on%20and%20off%20after%20stone%20hit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-213697%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31298%22%20target%3D%22_blank%22%3E%40gariw83362%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20impact%20might%20have%20damaged%20internal%20components%20of%20the%20camera.%20We%20would%20be%20able%20to%20isolate%20the%20issue%20by%20doing%20a%20manual%20update%20on%20the%20camera%20but%20if%20turns%20off%20by%20itself%20right%20after%20the%20beeps%2C%20we%20will%20not%20be%20able%20to%20do%20the%20update.%20It%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20for%20further%20assistance.%20You%20can%20reach%20them%20through%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-213699%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20keeps%20beeping%2Fturning%20on%20and%20off%20after%20stone%20hit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-213699%22%20slang%3D%22en-US%22%3EHopefully%20it%20can%20be%20resolved!%20Yeah%20it%20just%20keeps%20beeping%20after%20I%20turn%20it%20on%20as%20if%20it%E2%80%99s%20been%20pressed%20to%20record%2C%20beeps%20a%20few%20times%20turns%20off%2C%20turns%20on%20beeps%20then%20turns%20off%2C%20keeps%20doing%20that%20till%20I%20manage%20to%20turn%20it%20completely%20off!%20How%20do%20I%20go%20about%20doing%20a%20Manual%20update%3F%20Thanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-213716%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20keeps%20beeping%2Fturning%20on%20and%20off%20after%20stone%20hit%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-213716%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31298%22%20target%3D%22_blank%22%3E%40gariw83362%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20follow%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%20%3C%2FA%3Efor%20the%20manual%20software%20update.%20Kindly%20choose%20the%20camera%20model%2C%20then%20proceed%20to%20%22Update%20your%20camera%20manually.%22%3C%2FP%3E%0A%0A%3CP%3Einstructions%20will%20be%20listed%20once%20you%20get%20past%20the%20email%20address%20and%20serial%20number%20page.%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20that%20the%20camera%20is%20at%20least%2080%25%26nbsp%3Bcharged.%3C%2FP%3E%0A%0A%3CP%3EOnce%20the%20update%20is%20completed%2C%20restore%20the%20camera%20to%20factory%20settings.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6
Accepted Solution

GoPro keeps beeping/turning on and off after stone hit

Iv had a stone hit and smash the screen on my hero session4? iv changed the screen now and when ever I turn it on it keeps beeping 3 times and turning itself on and off, I have no control with the buttons either? Is it dead or is there a solution for me to fix it?
Thanks.

Accepted Solutions
GoPro
Posts: 10,213

Re: GoPro keeps beeping/turning on and off after stone hit

 

Hi @gariw83362

 

You may follow this link for the manual software update. Kindly choose the camera model, then proceed to "Update your camera manually."

instructions will be listed once you get past the email address and serial number page.

Please make sure that the camera is at least 80% charged.

Once the update is completed, restore the camera to factory settings.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 8,158

Re: GoPro keeps beeping/turning on and off after stone hit

Hello @gariw83362

 

The impact might have damaged internal components of the camera. We would be able to isolate the issue by doing a manual update on the camera but if turns off by itself right after the beeps, we will not be able to do the update. It would be best to get in touch with our Support team for further assistance. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 6

Re: GoPro keeps beeping/turning on and off after stone hit

Hopefully it can be resolved! Yeah it just keeps beeping after I turn it on as if it’s been pressed to record, beeps a few times turns off, turns on beeps then turns off, keeps doing that till I manage to turn it completely off! How do I go about doing a Manual update? Thanks
GoPro
Posts: 10,213

Re: GoPro keeps beeping/turning on and off after stone hit

 

Hi @gariw83362

 

You may follow this link for the manual software update. Kindly choose the camera model, then proceed to "Update your camera manually."

instructions will be listed once you get past the email address and serial number page.

Please make sure that the camera is at least 80% charged.

Once the update is completed, restore the camera to factory settings.

 

Let us know how it goes.

 

Thanks!

Ej