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Sightseer
Posts: 1

Re: GoPro iPhone app cannot connect to camera since iOS13 update

When they will fix it ???
I have just bought a new hero 7 black and it can’t connect to the app.
Sightseer
Posts: 3

Re: GoPro iPhone app cannot connect to camera since iOS13 update

It works for some people but I cannot get it to work for my go pro. There needs to be another fix for all the other users.
GoPro
Posts: 11,601

Re: GoPro iPhone app cannot connect to camera since iOS13 update

Hello Everyone!

 

If you have gone through the steps on https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... and if restarting the phone does not resolve the issue, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please make sure you have the camera, the app and the phone all up to date.

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 6

Re: GoPro iPhone app cannot connect to camera since iOS13 update

Hi @sharpflash what i did was
- turn on the gopro so it will open the wifi
- forgot the wifi network of the gopro
- removed the gopro from the app (edit on the top left)
- reset the gopro to factory
- pair the gopro again to the phone (same as the first time pairing it)
- rename the gopro with different name than before

This should probably work
Tourist
Posts: 2

Re: GoPro iPhone app cannot connect to camera since iOS13 update

I had this issue with Hero 3 white and iphone 7 with ios 13.1.2. I reformatted my card, downloaded the latest camera wifi and firmware update from GoPro, moved the extracted file into the card. With the camera off, removed the battery, installed the card, reinstalled the battery and fired up the camera. I then deleted the current app on my phone. Reinstalled the latest update of phone app, repaired the phone and problem solved. Thanks to the Tech Support chat.

Tourist
Posts: 2

Re: GoPro iPhone app cannot connect to camera since iOS13 update

They also suggested if I still couldn't connect to do a Factory Reset. Here is the link for that instruction.

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings