09-22-2019 01:56 PM
I updated my iPhone 6s this week to the new iOS 13 and since the update, can no longer connect my camera to the app. I am using a Hero 3 white and had no issue connecting thru wifi until the update. I have tried updating the camera firmware & wifi, and deleted the app and reinstalled. It is able to "pair the camera" but it cannot connect to it, the screenshot of the error message is below.
Does anyone have any ideas on the issue?
Solved! Go to Solution.
10-02-2019 11:28 AM
Sorry to hear you're having issues. Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app. This should resolve your issue!
09-25-2019 10:21 AM
[bump] If anyone has any input on the issue, it would be appreciated. Again, it can pair the camera, but just cannot connect to control it trhough wifi. I get the impression it maybe a bluetooth software conflict as it seems to want to use that, but my version does not have a bluetooth connection for the app, only through wifi.
09-25-2019 11:52 AM
@daledan, sorry for any inconvenience this may have caused you. We are aware of the issue and will be addressing this in a future update to the GoPro App. The software update release information is posted at https://gopro.com/help/articles/block/Software-Update-Release-Information . You will receive a notification from the app once an update is rolled out.