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Sightseer
Posts: 2
Accepted Solution

GoPro hero5 status light is on and camera wont turn on

Hi everyone,

 

I haven't used my GoPro for a decent time. Now when I tried to turn on it said that battery is low ofcourse. I charged in on my laptop for few hours.

 

Now the status light keeps to be red ( it turns off only if you remove the battery) and the GoPro wont turn on, not even its accesible through the PC.

 

It doesnt make any change even if I connect it to the computer without battery or without SD card.

 

Please help!


Accepted Solutions
GoPro
Posts: 3,505

Re: GoPro hero5 status light is on and camera wont turn on

 

Hi @royalriver74330,

It would be best to contact GoPro Customer Support. 

They might be able to help. 

 

Contact them via phone to Chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 
 

View solution in original post


All Replies
Adventurer
Posts: 8,968

Re: GoPro hero5 status light is on and camera wont turn on

If the camera is over heated, nothing will work till it reaches an opratable tempiture.   you can place in a cooler area till it is   ready to ttry again.  

 

If you can try without the bat see if you can  get the camera to go on with a ac outlet and charger not laptop port.

 

  On the App or or website always on the bottom is a number to call.  if you are not of the region call gopro orchat during tehir working hours.   and  maybe they can walk you thorugh stome steps .

Sightseer
Posts: 2

Re: GoPro hero5 status light is on and camera wont turn on

I am trying without battery aswel, conecting to pc doesnt make any difference nor connecting to AC.

Camera does give any signs of life, just the red light is on. I am experiencing this issue for more than 24h
GoPro
Posts: 3,505

Re: GoPro hero5 status light is on and camera wont turn on

 

Hi @royalriver74330,

It would be best to contact GoPro Customer Support. 

They might be able to help. 

 

Contact them via phone to Chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 
 

Highlighted
Adventurer
Posts: 8,968

Re: GoPro hero5 status light is on and camera wont turn on

Sounds like hardware gave get to gopro as only the online mod can direct not fix.