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Tourist
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GoPro hero5 Session not downloading footage

So i have a Gopro hero 5 session and when i try to download footage using the GoPro app it turns off when i’m downloading footage. i have to keep pressing the back button for it not to turn off so that i can download the footage.

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GoPro
Posts: 3,924

Re: GoPro hero5 Session not downloading footage

Hey @uzifabian,

 

That is very odd. I would start by making sure the camera is up to date:

 

https://gopro.com/content/update/hero5_session.html

 

If you are still having trouble after that give these steps a go:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Cheers,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: GoPro hero5 Session not downloading footage

Hey @uzifabian,

 

That is very odd. I would start by making sure the camera is up to date:

 

https://gopro.com/content/update/hero5_session.html

 

If you are still having trouble after that give these steps a go:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Cheers,

Ryan