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Tourist
Posts: 1

GoPro hero+ shutting off

Hello my GoPro hero+ keeps turning off when recording. I reformat the SD card and even tried a new one but still turns off. The wierd thing is when it's charging, it will record and doesn't shut off. But when I take the charger out it will turn off again even if it has full battery. Any help would be appreciated. Thank you
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GoPro
Posts: 6,097

Re: GoPro hero+ shutting off

 

Hi @eulordpro,

 

I would recommend to contact our customer support team. 

They might be able to help you. 

 

You can contact them via phone or chat: https://gopro.com/help/ContactUs

 

 

Best Regards.,

-Jay