GoPro hero session 5 drain battery even when off

[danielec537]

Hi there hope someone can help me.
Session 5 drain battery even when is off and even with connection and voice control off.
I realized that removing sd card (bought from GoPro web site) hold charge.
I already factory reset camera, shall reinstall firmware from desktop?
Thanks
Danny

[graytree76514]

Hi @danielec537,

If you already updated your camera's firmware manually and issue still persist it would be best to contact GoPro Customer Support to have it checked.

https://gopro.com/help/ContactUs

Regards,

-Jay 

[danielec537]

Hi, 

thanks for the reply Jay!

Yes, after manually updating firmware gets back to work without any drain

cheers

Daniele