Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

GoPro hero session 5 drain battery even when off

Hi there hope someone can help me.
Session 5 drain battery even when is off and even with connection and voice control off.
I realized that removing sd card (bought from GoPro web site) hold charge.
I already factory reset camera, shall reinstall firmware from desktop?
Thanks
Danny
GoPro
Posts: 5,447

Re: GoPro hero session 5 drain battery even when off

Hi @danielec537,

 

If you already updated your camera's firmware manually and issue still persist it would be best to contact GoPro Customer Support to have it checked.

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 2

Re: GoPro hero session 5 drain battery even when off

Hi, 

thanks for the reply Jay!

Yes, after manually updating firmware gets back to work without any drain

 

cheers

 

Daniele