GoPro hero session 5, display does not turn on

[reddusk01155]

I just purchased a Hero session 5, installed the sd card, charged it for 2 hours. The display does not turn on. Plugged in to the computer, to see if it needed to be charged more. It seems like the camera turns on because the computer picks it up and the lights flash , but since the display does not turn on, I don’t know what it’s doing nor can I know what the settings are. please help, getting frustrated.

[graytree76514 · Accepted solution]

Hi @reddusk01155, 

It would be best to contact GoPro Customer Support. 

They are available via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay 

[graytree76514 · Accepted solution]

Hi @reddusk01155, 

It would be best to contact GoPro Customer Support. 

They are available via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay