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Tourist
Posts: 32

GoPro hero 8

[ New ]

My new hero 8 won’t turn on at all. All my batteries are charged. I have been waiting for someone to contact me for over a week. How can I get help?

I will keep reposting until GoPro replies


Accepted Solutions
GoPro
Posts: 12,487

Re: GoPro hero 8

[ New ]

Hello @rianmcg. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On
 

Also, we can see that your most recent contact request is in our system. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. If you already have submitted a contact request, rest assured, they'll contact you as soon as possible.

 

We appreciate your patience and understanding.

 

Note: We have edited your post to remove personal contact information for security purposes. 

View solution in original post


All Replies
GoPro
Posts: 12,487

Re: GoPro hero 8

[ New ]

Hello @rianmcg. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On
 

Also, we can see that your most recent contact request is in our system. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. If you already have submitted a contact request, rest assured, they'll contact you as soon as possible.

 

We appreciate your patience and understanding.

 

Note: We have edited your post to remove personal contact information for security purposes.