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Sightseer
Posts: 1

GoPro hero 8 black video frozen after 20 and 50 seconds

[ New ]
I bought 2 GoPro hero 8 blacks yesterday and I tried recording a friend and I snowboarding but when I went back to view the film I got the first 20 and 50 seconds and then the film would freeze but the audio would keep playing, why is this?

Accepted Solutions
GoPro Community Manager
Posts: 7,797

Re: GoPro hero 8 black video frozen after 20 and 50 seconds

[ New ]

@bluebeach01647 - We've seen this happen in some cases when there were issues with the SD card being used in the camera. SD cards that aren't compatible or that may have an issue are often not able to keep up with writing the high amounts of data the video feed requires, but are able to capture the lower data rates of the audio feed.

 

If you have another SD card from our list of recommended SD cards at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308, please try that card and see if the issues continue. If they do, our team at https://gopro.com/help/ContactUs can help with some additional troubleshooting steps.

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GoPro Community Manager
Posts: 7,797

Re: GoPro hero 8 black video frozen after 20 and 50 seconds

[ New ]

@bluebeach01647 - We've seen this happen in some cases when there were issues with the SD card being used in the camera. SD cards that aren't compatible or that may have an issue are often not able to keep up with writing the high amounts of data the video feed requires, but are able to capture the lower data rates of the audio feed.

 

If you have another SD card from our list of recommended SD cards at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308, please try that card and see if the issues continue. If they do, our team at https://gopro.com/help/ContactUs can help with some additional troubleshooting steps.