Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-321343%22%20slang%3D%22en-US%22%3EGoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321343%22%20slang%3D%22en-US%22%3EI%20purchased%20gopro%20hero%207%20black%20before%202weeks%20from%20Guangzhou%20China%20but%20my%20GoPro%20screen%20have%20little%20black%20line%20and%20some%20times%20screen%20have%20dots%20and%20too%20hang%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-321343%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321345%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321345%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321365%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321365%22%20slang%3D%22en-US%22%3EPost%20a%20picture%20of%20what%20you%20are%20talking%20about.%20If%20you%20are%20on%20a%20mobile%20device%2C%20scroll%20to%20the%20bottom%20of%20this%20page%20and%20select%20FULL.%20Once%20you%20have%20done%20that%2C%20select%20REPLY%20(not%20QUICK%20REPLY)%20and%20you%20will%20get%20the%20option%20to%20embed%20a%20picture%20by%20using%20the%20message%20body%20header%20picture%20icon.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321380%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321380%22%20slang%3D%22en-US%22%3E%3CP%3ESounds%20like%20you%20need%20gopro.com%2Fcontactus%2C%20support%20dead%20pixals%20and%20touch%20screen%20problems%26nbsp%3B%20%26nbsp%3B%20can%20be%20card%20related%20if%20software%20of%26nbsp%3B%20firmware%26nbsp%3B%20fails%20to%26nbsp%3B%20fix.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321387%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321387%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EWas%20the%20screen%20working%20when%20you%20got%20the%20camera%3F%20Was%20the%20SD%20card%20placed%20on%20the%20correct%20slot%20the%20first%20time%20you%20put%20it%20in%3F%20Since%20the%20issue%20is%20not%20resolved%2C%20let%20our%20Support%20team%20help.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CSPAN%3E%26nbsp%3B.%20Alternatively%2C%20you%20may%20get%20in%20touch%20with%20the%20seller%20of%20the%20camera%20for%20a%20possible%26nbsp%3Bexchange.%20Best%20regards!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321434%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321434%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5921i868D75C4F4A1ECE9%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%220B5E7CDE-5333-401E-820D-439AD6556B4C.jpeg%22%20title%3D%220B5E7CDE-5333-401E-820D-439AD6556B4C.jpeg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321457%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321457%22%20slang%3D%22en-US%22%3EScreen%20lines%20on%20my%20GoPro%20hero%207%20black%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321458%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321458%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96004%22%20target%3D%22_blank%22%3E%40greenstar62547%3C%2FA%3E.%20It%20seems%20like%20this%20is%20related%20to%20the%20camera's%20image%20quality.%26nbsp%3BRe-flashing%20the%20firmware%20update%20of%20the%20camera%20can%20help%20correct%20any%20errors%20with%20the%20current%20software%20installation.%26nbsp%3BFollow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO7%20Cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3ENOTE%3A%20Make%20sure%20the%20UPDATE%20folder%20is%20unzipped%2Fextracted%2C%20before%20placing%20it%20on%20the%20SD%20card.%20If%20the%20folder%20is%20compressed%2C%20the%20camera%20will%20not%20be%20able%20to%20read%20it.%3C%2FLI%3E%0A%20%3CLI%3EEnsure%20the%20UPDATE%20folder%20does%20not%20have%20any%20additional%20characters%20in%20the%20folder%20title%2C%20i.e.%20%22UPDATE%20(1)%22.%20The%20camera%20will%20only%20recognize%20a%20folder%20titled%20%22UPDATE%22%2C%20in%20upper%20case%20letters%20with%20no%20additional%20characters.%3C%2FLI%3E%0A%3C%2FUL%3E%0A%0A%3CP%3EIf%20the%20symptoms%20persist%2C%26nbsp%3Bafter%20reinstalling%20the%20firmware%20of%20your%20camera%2C%20given%20that%20this%20is%20a%20recent%20purchase%20and%20out-of-the-box%20issue%2C%20kindly%20reach%20out%20to%20the%20retailer%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20by%20any%20chance%26nbsp%3Bgetting%20in%20touch%20with%20the%20retailer%20is%20no%20longer%20an%20option%20for%20you%2C%20please%20let%20our%20Support%20team%20know%20so%20they%20can%20assist%20you%20with%20the%20next%20steps.%26nbsp%3BEnsure%20to%20have%20your%20camera%20and%20proof%20of%20purchase%20ready%20for%20any%20information%20that%20they%20may%20need.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHopefully%20this%20helps!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-322413%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322413%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96013%22%20target%3D%22_blank%22%3E%40nicepeak35157%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3E%3CSPAN%3EWas%20the%20screen%20working%20when%20you%20got%20the%20camera%3F%20Was%20the%20SD%20card%20placed%20on%20the%20correct%20slot%20the%20first%20time%20you%20put%20it%20in%3F%20Since%20the%20issue%20is%20not%20resolved%2C%20let%20our%20Support%20team%20help.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CSPAN%3E%26nbsp%3B.%20Alternatively%2C%20you%20may%20get%20in%20touch%20with%20the%20seller%20of%20the%20camera%20for%20a%20possible%26nbsp%3B%3CFONT%20color%3D%22%23000000%22%3E%3CA%20href%3D%22https%3A%2F%2Fttrockstars.org%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ettrockstars%3C%2FA%3E%3C%2FFONT%3E%20exchange.%20Best%20regards!%3C%2FSPAN%3E%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CSPAN%3EWas%20the%20screen%20working%20when%20you%20got%20the%20camera%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-322472%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%207black%20screen%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322472%22%20slang%3D%22en-US%22%3E%3CP%3EDPI%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Bcall%20gopro%20you%20got%26nbsp%3B%20%26nbsp%3Bto%20speak%20or%20chat%20with%20them%20could%20be%26nbsp%3B%20a%20sensor%2C%20a%20card%2C%20a%20ground%26nbsp%3B%20the%20DPI%20is%20showing%20in%20line%20should%20be%20crisp%20and%20clear%20is%20what%20you%20want%20%2C%20right%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Re: GoPro hero 7black screen problem


@nicepeak35157 wrote:

Was the screen working when you got the camera? Was the SD card placed on the correct slot the first time you put it in? Since the issue is not resolved, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Alternatively, you may get in touch with the seller of the camera for a possible ttrockstars exchange. Best regards!


Was the screen working when you got the camera?

Adventurer
Posts: 9,796

Re: GoPro hero 7black screen problem

DPI:

 

 call gopro you got   to speak or chat with them could be  a sensor, a card, a ground  the DPI is showing in line should be crisp and clear is what you want , right