03-22-2019 12:00 AM
03-22-2019 02:00 AM
Was the screen working when you got the camera? Was the SD card placed on the correct slot the first time you put it in? Since the issue is not resolved, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Alternatively, you may get in touch with the seller of the camera for a possible exchange. Best regards!
03-22-2019 09:27 AM
Sorry to hear about the trouble, @greenstar62547. It seems like this is related to the camera's image quality. Re-flashing the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
- NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
- Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.
If the symptoms persist, after reinstalling the firmware of your camera, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.
If by any chance getting in touch with the retailer is no longer an option for you, please let our Support team know so they can assist you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.
Hopefully this helps!