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Tourist
Posts: 6

GoPro hero 7black screen problem

I purchased gopro hero 7 black before 2weeks from Guangzhou China but my GoPro screen have little black line and some times screen have dots and too hang
Tourist
Posts: 6

Re: GoPro hero 7black screen problem

 
Explorer
Posts: 10,969

Re: GoPro hero 7black screen problem

Post a picture of what you are talking about. If you are on a mobile device, scroll to the bottom of this page and select FULL. Once you have done that, select REPLY (not QUICK REPLY) and you will get the option to embed a picture by using the message body header picture icon.
Adventurer
Posts: 8,763

Re: GoPro hero 7black screen problem

Sounds like you need gopro.com/contactus, support dead pixals and touch screen problems    can be card related if software of  firmware  fails to  fix.

Sightseer
Posts: 2

Re: GoPro hero 7black screen problem

Was the screen working when you got the camera? Was the SD card placed on the correct slot the first time you put it in? Since the issue is not resolved, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Alternatively, you may get in touch with the seller of the camera for a possible exchange. Best regards!

Tourist
Posts: 6

Re: GoPro hero 7black screen problem

0B5E7CDE-5333-401E-820D-439AD6556B4C.jpeg

Tourist
Posts: 6

Re: GoPro hero 7black screen problem

Screen lines on my GoPro hero 7 black
GoPro
Posts: 2,279

Re: GoPro hero 7black screen problem

Sorry to hear about the trouble, @greenstar62547. It seems like this is related to the camera's image quality. Re-flashing the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

  • NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.

If the symptoms persist, after reinstalling the firmware of your camera, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.

 

If by any chance getting in touch with the retailer is no longer an option for you, please let our Support team know so they can assist you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.

 

Hopefully this helps!

 

Ann