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Tourist
Posts: 3

GoPro hero 7 white no power indicator

i Got this on a sale,it doesn’t show any charging indicator, comes on after pressing power for 10sec. GoPro display comes up for 5secs and goes off.
The staff at GoPro weren’t of any help, when I told him I i got it on a sale.he wasn’t willing to give me any kind of support. That was an awful experience with a company on great standards.can someone help me with this.or has this to go in the bin..
Tourist
Posts: 3

Re: GoPro hero 7 white no power indicator

 
GoPro
Posts: 9,584

Re: GoPro hero 7 white no power indicator

Hi @royaldive80743

 

Do you still have the case number from the last time you reach out to our Support Team?

For the HERO7 White, there should be a red LED light to indicate that the camera is charging.

How are you charging the camera, is it via USB adapter or through a computer?

 

For reference, charging output requirements: 5V 1-2A

Ensure that the camera & "Connections" are powered off. Connect the USB cable to the wall adapter and camera; red LEDs should illuminate on the front, rear and bottom of the camera to indicate charging. Once the LEDs turn off, the camera is fully charged. 

 

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro hero 7 white no power indicator

I tried charging it they a USB port from the laptop as well as a charger 5v 1.2A. The Led doesn’t light up. I’m gonna try checking with changing the cable.
Sorry I don’t have a case no. That’s ok. The person must of had a bad day at work or home.
Adventurer
Posts: 9,276

Re: GoPro hero 7 white no power indicator

I suggest taking a video demo the problem. if you  can not getto a rep that is willingto help good luk.

GoPro
Posts: 2,900

Re: GoPro hero 7 white no power indicator

@royaldive80743, there are also some troubleshooting steps here that will help: HERO7 Will Not Power On