Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

GoPro hero 7 white freezing

Currently on vacation and I was trying to get around on the touch screen. Camera randomly freezes. It has done this in the past and I just let it die and recharge it. I’ve tried holding down the power/mode button for 10 seconds and nothing. Does anyone know how to fix this?
Highlighted
GoPro
Posts: 15,156

Re: GoPro hero 7 white freezing

Hello @rockybeach83308

 

Sorry for any troubles caused.

The steps on Camera Freezes Up should help you out.

Let us know how it goes.

 

Thanks!
Ej

Highlighted
Sightseer
Posts: 3

Re: GoPro hero 7 white freezing

Hola, me ha pasado lo mismo, medicen de gopro que puede ser por no usar una memoria sandisc clase 10,pero mi memoria es esa. Lo que hago es mantener presionado el boton de encendido hasta que se apaga, luego se reinicia sola y tengo que actualizar la fecha y hora.

Saludos.

Highlighted
GoPro
Posts: 15,156

Re: GoPro hero 7 white freezing

Hi @vitalpeak64232

 

Were you able to try the steps on the link?

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

Thanks!

Ej