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Tourist
Posts: 3

GoPro hero 7 starts and then stops

[ New ]

I have GoPro hero 7 . When i switch on , i can see display in front screen but no display on back screen and after few second may be 3 seconds it shuts down automatically . this issues started when i put a memory card and gopro asked from format it . i selected to format then after processing sometime it shut down since then did not started .

GoPro
Posts: 11,878

Re: GoPro hero 7 starts and then stops

[ New ]

@sheop81416, just to check, do you get the same results without the SD card in the camera? What's the SD card brand and capacity used?

Tourist
Posts: 3

Re: GoPro hero 7 starts and then stops

[ New ]

Thank you so much for your reply . Yes, even without memory card it is happening same . I have attached memory card image that i am using . 

1605941434403.jpg
GoPro
Posts: 11,878

Re: GoPro hero 7 starts and then stops

[ New ]

@sheop81416, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 3

Re: GoPro hero 7 starts and then stops

[ New ]

Hi , I tried installing firmware manually as u instructed but the main problem is when i switch on camera it starts updating i can see on front screen but immediately after few second camera goes off . Please help me in resloving it . 

GoPro
Posts: 23,316

Re: GoPro hero 7 starts and then stops

[ New ]

Hello @sheop81416

 

Let our Support Team check on this further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej