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Hiker
Posts: 25

GoPro hero 7 confused With powering down on external battery

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Trying to figure out what happen with my GoPro hero 7 black, And I’m sorry about the long post but the only way to describe what happen is to give you the blow-by-blow.

I had tested this feature before I had to use it in an actual location. My previous Go Pro was a hero 4 black, And I was really happy to see the old Wi-Fi replaced by wireless connections were Bluetooth initiates the Wi-Fi and wakes the camera up.

So I set the camera up in place with wireless connection turned on in settings and then I turn the camera off. Then I hooked up my external battery to the camera. I made sure the internal battery had a good charge and the external battery had a full charge and then I started to charging.

As a test I immediately went into the app saw that the camera had been found, Tap the button to connect to the camera, was asked the question about joining the Wi-Fi which I did and then the camera launched in preview on my iPhone. The camera was on a light stand about 7 feet in the air so I had to angle it down and I use the view on the iPhone to do this.

When I was satisfied everything was in order this was working, I turned the power off on the camera using the power button available to me in the app.

But Later that morning, when I needed to turn the camera on And start recording I got the message you would see when the app tries to tell you “Houston we’ve got a problem” and lead me through all the steps to try to re-initiate the connection with the camera. Nothing I did worked. The Wi-Fi network wasn’t available, and I would not have expected it to be, and the camera itself showed up in Bluetooth, but I was unable to connect to it. To be honest I have never paid attention to it showing up in Bluetooth before because I haven’t needed to. Bluetooth would connect turn on Wi-Fi, I would join that Wi-Fi network, and then start videoing.

I was well within range Of the Bluetooth connection. But the camera was high up on a light stand and I could not get back to it until after the event was over.

When I was able to lower the camera down off the stand afterwards I saw that the red light on the front of the camera was in a constant on, like I think you would expect to see when the camera is charging. The information screen on the front of the camera was also on. This surprised me, Because the last thing I had done after I had verified the angle of my camera to the stage, Was to turn off the camera in the app. When I was not able to regain control of it subsequently, I thought that somehow it had shut down and was on able to be revived.

I had to unplug the battery, power down the camera and power it back up before I could regain control.

With my old hero pro 4, I really needed The external battery because the Wi-Fi would eat up the go pro battery very quickly. But I was always able to do what I needed to do to connect. But with this seven, it’s like the external battery confused is it. It’s like I disconnected in the app and it went into charge mode but it never really powered off.

What’s up. I had missed the boat initially in understanding the Bluetooth to wake up Wi-Fi, and now I’m just wondering what else I don’t understand because I’m too used to doing things a certain way in my go Pro 4. Or is there a real problem with using an X ternal battery in connection with the app on the phone and powering down from the phone.

I would appreciate some assistance. I missing something, or this is a known problem that bugs other people. One or the other. Or something else! I’m pretty clueless. Thanks.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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All that I posted above. Silly me. If I just tested it a few more times I would’ve confirm this was the problem. On my go Pro for I always used to use an external battery 6000mAh. But the go pro 7 black Seems to crap out on that battery. Full charge. I connected the go Pro with the battery turned on the go pro appears to be charging in the display. I disconnect my phone. Later I reconnect and begin recording. I’d say half the time or better the go Pro starts to record and then the red light freezes and I lose all Wi-Fi and Bluetooth connectivity. From that point I have to unplug the battery and shut the hero down and bring back up. I am working with Go Pro on this issue.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Gopro is sending me a new unit under warranty. Will keep this open until it comes and I confirm problem is resolved
Nomad
Posts: 71

Re: GoPro hero 7 confused With powering down on external battery

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I think it's better to just to remove the battery when using a power bank/external source.

I found that the battery slowly drains and after 4 hours or so it will get down to 2% and the cam will shut off while the power bank still has tons of power left.

I tested without the battery and it worked fine and did not shut off or do other odd behavior.

 

The only issue I have now is that the audio can get out of sync when using the external power supply and the external mic adapter.

 

 

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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You know, I thought I tried that originally on my GoPro4 and had issues without the internal as well, but I can’t remember. But for the 7 Black, I told go pro that it would freeze up like this, with the internal battery on a full charge and the external as well. They had me manually apply the update that I had already applied via the app, and verified the card I was using was good enough (or SHOULD BE good enough, you know cards!) and they decided to send a new camera under warranty.

But I will definitely try that when it comes!
Explorer
Posts: 13,055

Re: GoPro hero 7 confused With powering down on external battery

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A couple other things to check. Plug your camera into a wall charger with the GoPro cable and see if you have the same experience. The HERO7 Black has a power management chip in it that is new to GoPro cameras. It's designed to protect the camera from power fluctuations. If your cable and/or power source aren't providing a consistent steady flow of power, the camera stops working.
Nomad
Posts: 71

Re: GoPro hero 7 confused With powering down on external battery

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I did notice that power thing when I tried to use a up/down angle adapter with my cable so it didn't stick out so much with external audio adapter and all kinds of odd stuff started happening.  removed the adapter and it was fine except for the audio sync issues.

It took awhile but I found a good up/down angle cable in case anyone is looking this is the one:

https://www.amazon.com/gp/product/B07JK49J3T/ref=ppx_yo_dt_b_asin_title_o09_s00?ie=UTF8&psc=1

 

Note, this cable won't work with the camera itself, just with the external mic adapter, and it fits really well in the adapater.

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Daniel, that’s a great idea! Not sure why GoPro didn’t recommend that- because once I knew for sure I was very specific about it only appearing to freeze when external peer was applied. I’m pretty sure it was the nature of what it did that concerned them. The recording would start and the a few second in, the red blinking recording light would stop blinking and be solid red and WiFi and Bluetooth both dropped out. But the information on the front of the GoPro stayed active.

Perhaps the camera was supposed to shut down if something was wrong with power, regardless, and it’s the fact that it didn’t do that that they offered to change out. I was willing to accept it might be a battery issue and was all set to go there, although the same 6000 mAh battery works fine in my GoPro 4 with battery in.

But I would have tried your step if they had suggested it! Ha.
Explorer
Posts: 13,055

Re: GoPro hero 7 confused With powering down on external battery

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Best of luck with the new cameras. If you have issues, start terrible shooting with cable and power supply. HERO4 didn't have the power management chip (only HERO7), and really has pretty much all different internal components, so it's compatible in name only.

Fingers crossed that it was the camera, and it gets sorted out simply with the replacement.
Adventurer
Posts: 14,086

Re: GoPro hero 7 confused With powering down on external battery

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when I first got the Hero 7.     that was the issue  some of us had.  There is a over 10 page post about this and not a thing was corrected.  GoPro just again updated the app, you think firmware follows...

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Well, I definitely won’t be selling my 4 anytime soon then!
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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GoPro got my Hero7 back - UPS ground from Alaska is “slow boat.” They are processing my new camera. A fiend of mine has his Hero7 being replaced for lines in recordings. But before he sent back, he verified the exact same problem that I had with recording while on external power. I’ve got a sinking feeling about this.

New one will be here quicker (2 day air). I will let you know!
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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My hero seven is supposed to be here today. But this is another way Support has let me down.

When I sent my hero seven in for warranty repair for this problem, they confirm that they would be sending me a new hero seven. I asked them if there is any way they could send me the new one and then I send the old one back, or if I could Send the old one back and then send them the tracking number and then have them send me the new one.

I was told that this could not be done. But I was also told as soon as the old hero seven was logged in as received the new one would be sent out. And, since I was a plus member, the new one would go out second day air.

I got the email they had received the old one last Thursday. But I had no information that the new one had gone out. So I checked with them Friday and they said that I should not of been told immediately, but that it would be 3 to 5 days after they received the old unit before they sent the new one out.

Today I called again. But for a different reason. A friend of mine was able to get them to ship him a new unit immediately for a different problem with his hero seven. He actually got the new one before Go Pro got the old one. And he wasn’t a plus member. So I’m frustrated with him because they told me that they Told me they absolutely Could not do something for me that they Actually decided to do for him.

And then after I talked to them today, they sent me the tracking number. So I thought maybe the unit had gone out today. But guess what. The unit will be here today. Which means the unit was shipped out Friday. Which also means they Did not send me the email with the tracking number like they said they would as soon as they shipped it out.

I am a pretty easy-going guy. And if you days here or there it’s no big deal. I still had my 4 to fall back on for a Sunday event. But it really frustrates me when they tell me certain things that just don’t seem true. So far the only thing I think they’re real good ad tracking is debiting your account when you buy something.

Anyway my hero seven should be here today and I will post using the same scenario how it goes, then I will also try some other suggestions And post those results as well.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Bad news. Same freeze on new camera when 1. Internal battery is installed and 2. External battery is hooked up. StRt record and 1-2 seconds in, recording stops and WiFi drops.

So, IF I try removing internal battery and use just external - and it works fine - is there any real deficit to doing this way?? Just because I did it this way with me 4, doesn’t mean7 is the same.

I will try, but I want to have external on a full charge. If that works, then the question becomes why didn’t go pro suggest this when I reported problem in the first place?
Nomad
Posts: 71

Re: GoPro hero 7 confused With powering down on external battery

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Works fine with no internal battery, that's how I run mine on my kayak. I had weird issues with the camera shutting down with the internal battery and external together. Basically what would happen is the internal battery would still slowly discharge it would take 4 hours and it would get down to 2 percent and shut off even though the external battery had tons of power left.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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That’s interesting. I am determined that it’s all a matter of “transition”

My hero 4 Which show that the internal battery was charging whenever X ternal battery was in Use. This internal. Sort of acted as a reserve tank or reserve shoot so to speak. External battery woodchuck down and as long as I saw the charge lightning bolt in the app I knew that I had at least as much power as the internal battery would provide. At that point, when asked ternal battery would die, hero forward with revert over and start draining the internal battery.

This requires the smarts To handle the transition from external to internal that Go Pro just has missed the mark on for the hero seven.

So yes I will begin using external battery alone so I don’t have to deal with any period of transition which will be a disaster. Gopro could maybe say - That degree a battery handling which you found in your 4 is just not available any longer Or it’s by design For such and such a reason. But it’s like they refuse to acknowledge the problem. For me they replaced the camera under warranty and the new camera does the same thing. It’s all a matter of how it handles transition, and no seven doesn’t handle it well at all. If they had told me this, and told me to go to an X ternal only battery, I would’ve said oh darn it but OK. But they immediately warranted my camera and sent me a new one. I’m done complaining. Will just modify and give up on their tech support.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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GoPro
Posts: 28,429

Re: GoPro hero 7 confused With powering down on external battery

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Hi @garyh638

 

Given that the camera was attached to a light stand and is connected to the app and an external power source, there is a chance that the camera went on thermal shutdown.

Check out Camera Performance in Extreme Temperatures

For long recordings, other users suggest to take the battery out and let the camera off the external power source.

 

See if re-flashing the software will make a difference.

Please refer to  https://gopro.com/update/hero7-black

 

Once done, try some test recordings again.

Let us know how it goes.

 

 

Thanks!

Ej

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Aragon,

When I said light stand I should’ve just said that I was using a stand that I normally use for light. LOL the original problem and then all my testing to confirm the problem happened in normal light situations, And the recording would stop after the first few seconds. I’m pretty sure the camera was not overheating.

That being said, I have no problem with taking the battery out and just using the external battery so I don’t have to worry about any transition from one battery source to another. It’s frustrating that my go Pro 4 did not have this problem, And also bothersome that Go Pro did not recommend this themselves but is soon as they understood the problem, and I’m pretty sure they understood it, they opted to go the warrantee route.

But here’s something interesting It just started happening. The last three or four times I have tested this, I have done and internal battery that was about half full, if you can believe the display, and an extra battery that was a full charge. Every time I have done this I have not had the problem. I don’t know if it’s because the internal battery was only half full, or are we sure that I have topped off the external battery. But it seems that if I had been topped off internal battery - And no matter what the shape of the X ternal battery is, I can duplicate the problem.

I know this sounds odd but it might be a long time before I can say this with certainty, but it seems to be the case.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Yes I have confirmed as much as I could. It seems that a full internal battery installed in the camera when you have an external battery connected, My hero seven fails during the recording just a few seconds in. Wi-Fi drops, Bluetooth drops.

But if the internal battery is not a full charge this does not seem to happen. In other words whenever I have my internal battery at half charger thereabouts, and have the External battery still hooked up, Everything works fine. But the moment I try to do this with a full internal battery I have the same issue.

Thank you everybody for listening to me whine. And I probably will, for extended recordings, take the internal battery out and just use the Extreme yo be safe.

Thanks
GoPro
Posts: 14,779

Re: GoPro hero 7 confused With powering down on external battery

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Thanks for getting back and providing updates, @garyh638. While the camera will work normally when powered from an external power source, I agree and suggest removing the battery if you will be using the camera for very long-term shooting (e.g. Timelapse) to prevent the camera from overheating – at some point, preventing potential damage to the battery as well. Other users have expressed similar suggestion when using external power source for continuous recording. 

On a side note, without the battery installed, the camera will eventually turn off the moment that the external power stops.

Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Understood all this. I was basically just using external battery for the insurance in a situation where the internal battery if people would just be at its depletion point. And for much longer time lapse and such I definitely like the idea of the battery being out to keep things cooler.
Nomad
Posts: 71

Re: GoPro hero 7 confused With powering down on external battery

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Just as a FYI,

I used my H7 this weekend on my Kayak and recorded for 7 hours straight on 1080p with no battery inserted.

Never shut down or stopped recording.  So that is good however all the video was out of sync with the audio  and now I have to post correct all the files I will be using which is kind of a pain.

To post correct you have to extract the audio from the .mp4 and use Audacity or similar to add .500 of a second of silence then use the new corrected file in your editor and then mute the orignal embedded audio. 

 

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

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Out of sync does seem to be a problem, but I haven’t experienced it yet. I use Mojave Video editor and the export is always spot on. Don’t know if it’s automatically correcting or just not having the problem.

Yeah, I think 1080 is the most economical use of battery, according to the charts. What external battery do you use? Mine is a smaller power juice.

So far, recording with external battery only is fine. I stop and start recording several times, but I leave camera on because I’m afraid shutting down with wireless off will power down unit because of the external battery - but it doesn’t. Battery stays on, and unit powers up fine.

It just frosts me having to even think about these issues.
Nomad
Posts: 71

Re: GoPro hero 7 confused With powering down on external battery

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The Audio sync issue only happens with the external mic and external power on the Hero 7, works fine on a the H5 and H6.

I don't think it happens if the external power is plugged directly into the camera and not through the audio Mic adapter.

I have used serveral external battery paks, some cheap ones from ebay and a huge Anker one.

Right now I use a 12v battery with 2.1 amp USB outlets on the Kayak, worked out great this weekend.

 

Apparenlty you can get around the sync issue if you start the recording on the internal battery then plug in the USB power on the audio adapter, but in my case I can't do that becasue I don't  have a battery in the camera LOL.

Nomad
Posts: 106

Re: GoPro hero 7 confused With powering down on external battery

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Still happens
Nomad
Posts: 71

Re: GoPro hero 7 confused With powering down on external battery

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Sync issue is fixed with latest firmware from Aug 14th. I used my h7 this weekend and no issues using external battery and mic.