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Reply
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

That’s interesting. I am determined that it’s all a matter of “transition”

My hero 4 Which show that the internal battery was charging whenever X ternal battery was in Use. This internal. Sort of acted as a reserve tank or reserve shoot so to speak. External battery woodchuck down and as long as I saw the charge lightning bolt in the app I knew that I had at least as much power as the internal battery would provide. At that point, when asked ternal battery would die, hero forward with revert over and start draining the internal battery.

This requires the smarts To handle the transition from external to internal that Go Pro just has missed the mark on for the hero seven.

So yes I will begin using external battery alone so I don’t have to deal with any period of transition which will be a disaster. Gopro could maybe say - That degree a battery handling which you found in your 4 is just not available any longer Or it’s by design For such and such a reason. But it’s like they refuse to acknowledge the problem. For me they replaced the camera under warranty and the new camera does the same thing. It’s all a matter of how it handles transition, and no seven doesn’t handle it well at all. If they had told me this, and told me to go to an X ternal only battery, I would’ve said oh darn it but OK. But they immediately warranted my camera and sent me a new one. I’m done complaining. Will just modify and give up on their tech support.
Highlighted
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

 
GoPro
Posts: 9,732

Re: GoPro hero 7 confused With powering down on external battery

Hi @garyh638

 

Given that the camera was attached to a light stand and is connected to the app and an external power source, there is a chance that the camera went on thermal shutdown.

Check out Camera Performance in Extreme Temperatures

For long recordings, other users suggest to take the battery out and let the camera off the external power source.

 

See if re-flashing the software will make a difference.

Please refer to  https://gopro.com/update/hero7-black

 

Once done, try some test recordings again.

Let us know how it goes.

 

 

Thanks!

Ej

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

Aragon,

When I said light stand I should’ve just said that I was using a stand that I normally use for light. LOL the original problem and then all my testing to confirm the problem happened in normal light situations, And the recording would stop after the first few seconds. I’m pretty sure the camera was not overheating.

That being said, I have no problem with taking the battery out and just using the external battery so I don’t have to worry about any transition from one battery source to another. It’s frustrating that my go Pro 4 did not have this problem, And also bothersome that Go Pro did not recommend this themselves but is soon as they understood the problem, and I’m pretty sure they understood it, they opted to go the warrantee route.

But here’s something interesting It just started happening. The last three or four times I have tested this, I have done and internal battery that was about half full, if you can believe the display, and an extra battery that was a full charge. Every time I have done this I have not had the problem. I don’t know if it’s because the internal battery was only half full, or are we sure that I have topped off the external battery. But it seems that if I had been topped off internal battery - And no matter what the shape of the X ternal battery is, I can duplicate the problem.

I know this sounds odd but it might be a long time before I can say this with certainty, but it seems to be the case.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

Yes I have confirmed as much as I could. It seems that a full internal battery installed in the camera when you have an external battery connected, My hero seven fails during the recording just a few seconds in. Wi-Fi drops, Bluetooth drops.

But if the internal battery is not a full charge this does not seem to happen. In other words whenever I have my internal battery at half charger thereabouts, and have the External battery still hooked up, Everything works fine. But the moment I try to do this with a full internal battery I have the same issue.

Thank you everybody for listening to me whine. And I probably will, for extended recordings, take the internal battery out and just use the Extreme yo be safe.

Thanks
GoPro
Posts: 2,947

Re: GoPro hero 7 confused With powering down on external battery

Thanks for getting back and providing updates, @garyh638. While the camera will work normally when powered from an external power source, I agree and suggest removing the battery if you will be using the camera for very long-term shooting (e.g. Timelapse) to prevent the camera from overheating – at some point, preventing potential damage to the battery as well. Other users have expressed similar suggestion when using external power source for continuous recording. 

On a side note, without the battery installed, the camera will eventually turn off the moment that the external power stops.

Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

Understood all this. I was basically just using external battery for the insurance in a situation where the internal battery if people would just be at its depletion point. And for much longer time lapse and such I definitely like the idea of the battery being out to keep things cooler.
Nomad
Posts: 65

Re: GoPro hero 7 confused With powering down on external battery

Just as a FYI,

I used my H7 this weekend on my Kayak and recorded for 7 hours straight on 1080p with no battery inserted.

Never shut down or stopped recording.  So that is good however all the video was out of sync with the audio  and now I have to post correct all the files I will be using which is kind of a pain.

To post correct you have to extract the audio from the .mp4 and use Audacity or similar to add .500 of a second of silence then use the new corrected file in your editor and then mute the orignal embedded audio.