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Hiker
Posts: 25

GoPro hero 7 confused With powering down on external battery

Trying to figure out what happen with my GoPro hero 7 black, And I’m sorry about the long post but the only way to describe what happen is to give you the blow-by-blow.

I had tested this feature before I had to use it in an actual location. My previous Go Pro was a hero 4 black, And I was really happy to see the old Wi-Fi replaced by wireless connections were Bluetooth initiates the Wi-Fi and wakes the camera up.

So I set the camera up in place with wireless connection turned on in settings and then I turn the camera off. Then I hooked up my external battery to the camera. I made sure the internal battery had a good charge and the external battery had a full charge and then I started to charging.

As a test I immediately went into the app saw that the camera had been found, Tap the button to connect to the camera, was asked the question about joining the Wi-Fi which I did and then the camera launched in preview on my iPhone. The camera was on a light stand about 7 feet in the air so I had to angle it down and I use the view on the iPhone to do this.

When I was satisfied everything was in order this was working, I turned the power off on the camera using the power button available to me in the app.

But Later that morning, when I needed to turn the camera on And start recording I got the message you would see when the app tries to tell you “Houston we’ve got a problem” and lead me through all the steps to try to re-initiate the connection with the camera. Nothing I did worked. The Wi-Fi network wasn’t available, and I would not have expected it to be, and the camera itself showed up in Bluetooth, but I was unable to connect to it. To be honest I have never paid attention to it showing up in Bluetooth before because I haven’t needed to. Bluetooth would connect turn on Wi-Fi, I would join that Wi-Fi network, and then start videoing.

I was well within range Of the Bluetooth connection. But the camera was high up on a light stand and I could not get back to it until after the event was over.

When I was able to lower the camera down off the stand afterwards I saw that the red light on the front of the camera was in a constant on, like I think you would expect to see when the camera is charging. The information screen on the front of the camera was also on. This surprised me, Because the last thing I had done after I had verified the angle of my camera to the stage, Was to turn off the camera in the app. When I was not able to regain control of it subsequently, I thought that somehow it had shut down and was on able to be revived.

I had to unplug the battery, power down the camera and power it back up before I could regain control.

With my old hero pro 4, I really needed The external battery because the Wi-Fi would eat up the go pro battery very quickly. But I was always able to do what I needed to do to connect. But with this seven, it’s like the external battery confused is it. It’s like I disconnected in the app and it went into charge mode but it never really powered off.

What’s up. I had missed the boat initially in understanding the Bluetooth to wake up Wi-Fi, and now I’m just wondering what else I don’t understand because I’m too used to doing things a certain way in my go Pro 4. Or is there a real problem with using an X ternal battery in connection with the app on the phone and powering down from the phone.

I would appreciate some assistance. I missing something, or this is a known problem that bugs other people. One or the other. Or something else! I’m pretty clueless. Thanks.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

All that I posted above. Silly me. If I just tested it a few more times I would’ve confirm this was the problem. On my go Pro for I always used to use an external battery 6000mAh. But the go pro 7 black Seems to crap out on that battery. Full charge. I connected the go Pro with the battery turned on the go pro appears to be charging in the display. I disconnect my phone. Later I reconnect and begin recording. I’d say half the time or better the go Pro starts to record and then the red light freezes and I lose all Wi-Fi and Bluetooth connectivity. From that point I have to unplug the battery and shut the hero down and bring back up. I am working with Go Pro on this issue.
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

Gopro is sending me a new unit under warranty. Will keep this open until it comes and I confirm problem is resolved
Nomad
Posts: 65

Re: GoPro hero 7 confused With powering down on external battery

I think it's better to just to remove the battery when using a power bank/external source.

I found that the battery slowly drains and after 4 hours or so it will get down to 2% and the cam will shut off while the power bank still has tons of power left.

I tested without the battery and it worked fine and did not shut off or do other odd behavior.

 

The only issue I have now is that the audio can get out of sync when using the external power supply and the external mic adapter.

 

 

Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

You know, I thought I tried that originally on my GoPro4 and had issues without the internal as well, but I can’t remember. But for the 7 Black, I told go pro that it would freeze up like this, with the internal battery on a full charge and the external as well. They had me manually apply the update that I had already applied via the app, and verified the card I was using was good enough (or SHOULD BE good enough, you know cards!) and they decided to send a new camera under warranty.

But I will definitely try that when it comes!
Explorer
Posts: 11,733

Re: GoPro hero 7 confused With powering down on external battery

A couple other things to check. Plug your camera into a wall charger with the GoPro cable and see if you have the same experience. The HERO7 Black has a power management chip in it that is new to GoPro cameras. It's designed to protect the camera from power fluctuations. If your cable and/or power source aren't providing a consistent steady flow of power, the camera stops working.
Nomad
Posts: 65

Re: GoPro hero 7 confused With powering down on external battery

I did notice that power thing when I tried to use a up/down angle adapter with my cable so it didn't stick out so much with external audio adapter and all kinds of odd stuff started happening.  removed the adapter and it was fine except for the audio sync issues.

It took awhile but I found a good up/down angle cable in case anyone is looking this is the one:

https://www.amazon.com/gp/product/B07JK49J3T/ref=ppx_yo_dt_b_asin_title_o09_s00?ie=UTF8&psc=1

 

Note, this cable won't work with the camera itself, just with the external mic adapter, and it fits really well in the adapater.

Highlighted
Hiker
Posts: 25

Re: GoPro hero 7 confused With powering down on external battery

Daniel, that’s a great idea! Not sure why GoPro didn’t recommend that- because once I knew for sure I was very specific about it only appearing to freeze when external peer was applied. I’m pretty sure it was the nature of what it did that concerned them. The recording would start and the a few second in, the red blinking recording light would stop blinking and be solid red and WiFi and Bluetooth both dropped out. But the information on the front of the GoPro stayed active.

Perhaps the camera was supposed to shut down if something was wrong with power, regardless, and it’s the fact that it didn’t do that that they offered to change out. I was willing to accept it might be a battery issue and was all set to go there, although the same 6000 mAh battery works fine in my GoPro 4 with battery in.

But I would have tried your step if they had suggested it! Ha.