12-14-2018 02:25 AM
12-14-2018 05:35 AM
Step by ste ofyour actions. to better understnad this"
three files to a folder called update placed on the camera driver . All done throug hthe sdxc card and a reader not through the camera.
anything outside that saying will not work
driver. update folder putto a sd card that is on a reader then to the camera, press start or shutter and nothing. CALL gopro.
12-14-2018 06:54 AM
12-14-2018 08:17 AM
It will be best to complete the update manually.
Delete the existing UPDATE folders on your computer.
Then go over the update process again.
Make sure to format the SD card before saving the extracted UPDATE folder.
Also, make sure that the camera is at least 40% charged.
If all else fails, reach out to our Support Team for assistance.
They are available via phone or chat.
12-14-2018 02:12 PM
One thing to mention is that whenever someone says "format the card", be sure to do it from the camer itself (Preferences - Reset - Format SD card), to ensure that it is in the format the camera itself likes.
Then as has said before..
1. Extract the contents of the update zip file..
2. Place the contents into a new folder called UPDATE
3. copy the UPDATE folder onto the root of the uSD card, while it is in the card reader of your computer.
4. Put uSD into the camera, power up, and it should update.
12-14-2018 02:34 PM
No need to create folders or move files into one on a Mac.
Just download the file from GoPro. Unzip it (click-click or right-click). Then you have an unzipped folder called "UPDATE". Just move that new folder onto your microSD icon for the card you've already connected to your Mac. Place that card into your camera and turn it on, in about 20s you are done. All together, this takes 1 maybe 2 minutes. Not days with help threads posted all over.