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Hiker
Posts: 13

GoPro hero 7 black update failure

I tried updating the new firmware update on the hero 7 black with 2 different memory card 1st with a Samsung Evo Plus 128 GB and the other SanDisk Extreme Pro 128 GB and it doesn't get updated. I tried all possible ways to update from the app till the manual upadte and also the quick app desktop update . But the update just doesn't happen. Please help.
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GoPro
Posts: 6,097

Re: GoPro hero 7 black update failure

Hi @superstoke87454,

 

Can you please send a screenshot of the file you copy and paste to the SD card?

 

We'll just check the file. 

 

You may also directly contact our customer support team via phone or chat for real-time assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

 

 

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Adventurer
Posts: 12,153

Re: GoPro hero 7 black update failure

Is htis hte way you did it files to a folder to your driver to the camer turned on 

 

filesss.png

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Hiker
Posts: 13

Re: GoPro hero 7 black update failure

Yeah I had sent is as the same way you sent a picture of it in an update folder.
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Adventurer
Posts: 12,153

Re: GoPro hero 7 black update failure

So you did all that and failed?    can you take a photo where you put the update folder in or you need for us to show that to you to?

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GoPro
Posts: 6,097

Re: GoPro hero 7 black update failure

 

Please try to reformat your SD card first @superstoke87454,

 

After that copy the UPDATE folder on the root of your SD card. 

 

Make sure that you don't have a multiple filename i.e UPDATE(2)

 

 

Regards,

-Jay 

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Hiker
Posts: 13

Re: GoPro hero 7 black update failure

i tried formatting it and then putting the update in the  sd card.  and im not putting the  copy of the update. i only downladed it once an that's the  only one ki put in the folder .

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Hiker
Posts: 306

Re: GoPro hero 7 black update failure

I find doing on your phone or tablet the best way.. Just do it on a wifi connection not data,,,