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Sightseer
Posts: 1
Accepted Solution

GoPro hero 7 black stopped working

No signs of water leakage.
Suddenly stopped turning on.
Initially blue light on and nothing else.
Now no light at all.
Tried 2 different batterys and without battery.
Tried resetting button multiple times.
Sometimes hear a beep like turning and for a while it seams as it is on as it makes beeps while pressing the power/mode button but no lights and no LCDs on.
It's been more than 3 days like this.

Accepted Solutions
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GoPro
Posts: 8,396

Re: GoPro hero 7 black stopped working

Hi @stoutsurf18737,

Sorry to hear about the trouble. There are some troubleshooting suggestions here that will help: HERO7 Will Not Power On

It is also essential to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here for your reference. If you are already using one, have updated the camera already, and are still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. 


Kind Regards,
Ann

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All Replies
Highlighted
GoPro
Posts: 8,396

Re: GoPro hero 7 black stopped working

Hi @stoutsurf18737,

Sorry to hear about the trouble. There are some troubleshooting suggestions here that will help: HERO7 Will Not Power On

It is also essential to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here for your reference. If you are already using one, have updated the camera already, and are still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. 


Kind Regards,
Ann