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Tourist
Posts: 3

GoPro hero 7 black not detecting battery

My GoPro hero 7 black is suddenly stop charging. I thought it was the battery so I bought a new one and a new charger. But the camera is not detecting the battery at all and it won't come on.
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GoPro
Posts: 17,624

Re: GoPro hero 7 black not detecting battery

Hi @agilecrest25268

 

Does the camera(without the battery) power on when plugged in directly to a power source?

If it does, there could be an issue on the battery connectors.

Let our Support Team assist you on this.

You may reach them by phone or chat through https://gopro.com/help/ContactUs 

If this is a recent purchase, you may also refer to the same store/ channel you got the camera from.

 

Thanks!

Ej

 

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Tourist
Posts: 3

Re: GoPro hero 7 black not detecting battery

When I plug it without the battery the red light just blink once and then it stops. I have to keep my finger on the power button for it to come on but no even 1 minute it just goes off again

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Explorer
Posts: 13,000

Re: GoPro hero 7 black not detecting battery

Could be a problem with your cable, the power source, or the camera. If the cable or power source aren't providing good and consistent power, the battery might not be getting charged.
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GoPro
Posts: 8,512

Re: GoPro hero 7 black not detecting battery

@agilecrest25268, I agree with @danielr15. Typically, the power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

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Tourist
Posts: 3

Re: GoPro hero 7 black not detecting battery

Hi,

 

I've tried everything it is still not powering on. When I connect to the USB without the battery it powers on for on 2 second then it powers off again. The red light does not remain, it just blink once then goes out.

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Adventurer
Posts: 13,366

Re: GoPro hero 7 black not detecting battery

Can you make a video. pull out hte sd card. put the bat, and hten try the camera alone. if not then just get to a real gopro rep and get the camera replaced. will take a few weeks then spenind unwanted cash for something that gave.

 

you said a blink htat means the  card is being read and power is there.