06-07-2019 09:07 AM
06-07-2019 09:34 AM
Does the camera(without the battery) power on when plugged in directly to a power source?
If it does, there could be an issue on the battery connectors.
Let our Support Team assist you on this.
You may reach them by phone or chat through https://gopro.com/help/ContactUs
If this is a recent purchase, you may also refer to the same store/ channel you got the camera from.
06-08-2019 04:04 AM
When I plug it without the battery the red light just blink once and then it stops. I have to keep my finger on the power button for it to come on but no even 1 minute it just goes off again
06-08-2019 05:43 AM
06-08-2019 01:46 PM
@agilecrest25268, I agree with @danielr15. Typically, the power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
06-08-2019 11:13 PM
I've tried everything it is still not powering on. When I connect to the USB without the battery it powers on for on 2 second then it powers off again. The red light does not remain, it just blink once then goes out.
06-09-2019 05:13 AM
Can you make a video. pull out hte sd card. put the bat, and hten try the camera alone. if not then just get to a real gopro rep and get the camera replaced. will take a few weeks then spenind unwanted cash for something that gave.
you said a blink htat means the card is being read and power is there.