08-15-2019 11:16 AM
Only had my hero 7 a month and first time using it and not impressed with the resilience of the protective lense.
After having a hero3 + silver and hero 4 session and being used a lot for my motocross and being knocked and caked in mud they never failed.
I got a hero7 for the image quality and sound quality which is great but after one session on my bike the lense cracked after a bit of mud hit it, my other gopro’s survived crashes, stones and even my bike when it landed on me.
I feel a little annoyed as I know they can take a beating but I guess not.
I’m wondering how to go about sorting this as since it’s only a month old, do i send it back or get a replacement lense, If they are replaceable?
Any help would be greatly appreciated
08-15-2019 01:03 PM
Are you referring to the protective lens?
If you need a replacement, please refer to https://gopro.com/en/us/shop/accessories/protective-lens-replacement/AACOV-003.html
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs