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Sightseer
Posts: 1

GoPro hero 7 black lense

Hi
Only had my hero 7 a month and first time using it and not impressed with the resilience of the protective lense.

After having a hero3 + silver and hero 4 session and being used a lot for my motocross and being knocked and caked in mud they never failed.

I got a hero7 for the image quality and sound quality which is great but after one session on my bike the lense cracked after a bit of mud hit it, my other gopro’s survived crashes, stones and even my bike when it landed on me.

I feel a little annoyed as I know they can take a beating but I guess not.

I’m wondering how to go about sorting this as since it’s only a month old, do i send it back or get a replacement lense, If they are replaceable?

Any help would be greatly appreciated
GoPro
Posts: 10,259

Re: GoPro hero 7 black lense

Hi @wolfy1994

 

Are you referring to the protective lens?

If you need a replacement, please refer to https://gopro.com/en/us/shop/accessories/protective-lens-replacement/AACOV-003.html

 

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej