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Tourist
Posts: 4

GoPro hero 7 black Highlight problem

[ New ]

Gopro hero 7black on video mode keeps adding Highlights every 2 seconds. Have reset everything many times. Re formatted approved sd card. What else can be done to fix problem.

GoPro
Posts: 28,851

Re: GoPro hero 7 black Highlight problem

[ New ]

Hi @alertpike185

 

What SD card are you using? Please include the brand, type, and capacity.
Can you also check if the Voice Control feature is turned on?

See if switching it off will help.

 

If it's still the same, try re-flashing the software.

Follow the manual update steps on https://gopro.com/en/us/update/hero7-black

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro hero 7 black Highlight problem

[ New ]

The SD is SanDisk Extreme 64GB V30 U3 A2. I have updated the software and reformatted the card a few times. Ive tried different recommended cards as well. Still no good. Have reset the camera to factory reset. No good either. I never have voice control on. Its always off.

GoPro
Posts: 28,851

Re: GoPro hero 7 black Highlight problem

[ New ]

Thanks for checking @alertpike185

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.
 

Regards,

Ej

 

Tourist
Posts: 4

Re: GoPro hero 7 black Highlight problem

[ New ]

Hello Can you tell me how the GoPro hero 7 problem I have is going your end? Thanks Ian

GoPro
Posts: 20,538

Re: GoPro hero 7 black Highlight problem

[ New ]

Hello, @alertpike185. Have you been able to connect with Support? Is there a case number that we can use as a reference? Thanks!

Tourist
Posts: 4

Re: GoPro hero 7 black Highlight problem

[ New ]

Yes have had a phone call. No fix yet but we will have to wait and see. Case No. 09409553