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Sightseer
Posts: 3

GoPro hero 7 battery not charging!

My black GoPro hero 7 is not charging when on the charger and says “no battery” in the top right corner of the camera. Anyone know what to do? I need help!
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GoPro Community Manager
Posts: 7,042

Re: GoPro hero 7 battery not charging!

@stoutlight155 - Do you have another battery that you can try to see if the issue is with the battery? Also, can you see any damage to the connectors (the little wires) on the battery or in the battery compartment of the camera?

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Sightseer
Posts: 3

Re: GoPro hero 7 battery not charging!

I do not have any other GoPro batteries in the house. Also I do not see any damage on the batteries wires.
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GoPro Community Manager
Posts: 7,042

Re: GoPro hero 7 battery not charging!

Here are some more steps to try.

  • Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  • Using the original GoPro USB-C cable, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for a few minutes.
  • Try using a different power outlet. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  • Try using a secondary USB Type-C cable to see if the issue is with the cable.
  • Do the same test with the other / secondary battery.

If the suggested troubleshooting above doesn't help, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions at https://gopro.com/en/us/update/hero7-black.

 

If all of that doesn't help, our team at https://gopro.com/help/ContactUs can do more troubleshooting with you.

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Sightseer
Posts: 3

Re: GoPro hero 7 battery not charging!

Thank you for the additional tips, however it is still not working.
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GoPro
Posts: 15,988

Re: GoPro hero 7 battery not charging!

Thanks for trying @stoutlight155

 

The best path forward is to reach out to our Support Team.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Regards,

Ej