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Tourist
Posts: 6

GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

Hello All,
I have just bought my new gopro hero 6 black and start using it 2 days ago but i have faced a lot of strange behaviors that are really frustrating.

Fisrt, the battery drains very fast. i can see the battery percentage decrease like every minute without even recording a video. i was just navigating through the menu.

Second, My first video recording was just 9 minutes and the camera got too hot after recording it, was too hot even to hold it. I dont think this is normal

Third, the camera just got disconnected suddenly from my mobile app and unable to connect to it again. when pairing to mobile app, my phone cannot see the gopro wifi. i found a solution that i have to remove the SD card and connect again

Fourth, sometime the camero does not close. i keep on pressing the mode button for 5 seconds, i hear the beam, but it does not close. it seems like ot freezes and i have to wait till i close it again.


I dont’t think any of the above points are normal, specially its a brand new camera and its only 2 day usage. It is such a frustrating experience from GoPro and i do not know what to do.

Thanks in advance for your help!!
Explorer
Posts: 12,079

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

Specifically, what SD card (make/model/size) are you using?
Have you run a manual update?
Explorer
Posts: 12,079

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

Also, what resolution) frame rate are you recording in?
Tourist
Posts: 6

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

i am using Transcend 64GB micro SD. I have done automatic update using the gopro App and the version is 02.01.
When it got too hot i was shooting 4k 60 FPS
Adventurer
Posts: 9,828

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

Are you certain you got 4K@60fps?

Tourist
Posts: 6

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

yes i am sure. is it strange?? :D
Explorer
Posts: 12,079

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

Getting hot with 4K/60fps isn't that strange, especially with the SD card you are using. You will be better off using a card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations#list2

Also, you should do a manual update https://gopro.com/update/hero6

Until you get a better card, you should stick with 1080p and maybe max at 2.7K. As far as battery drain while the camera is in but not recording, this is due to the LCD screen. You can turn down brightness to improve the battery performance.

Also, do a full (not quick) format of your SD card in your computer followed by a format in the camera.
Adventurer
Posts: 9,828

Re: GoPro hero 6 gets too hot, battery drain and unable to connect to app. only 2 days usage

Me apologese I did not think the  Hero 6 black had 60fps in 4K    yeah it was EIS that confused me.    sorry.