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Sightseer
Posts: 2

GoPro hero 6 black wont turn on unless i remove the battery

Please help guys, i tried EVERY method online, i got the update both manually and through app, formatted the SD, tried different memory cards, tried everything online! whatever i do, it only runs once after i remove the battery and re plug it in, and if i hold the mode button to turn it off it powers back on ( and yes my connections are all off ) and if i repeat that it turns off but freezes the screen i have to click the mode button one more click to turn it completly off, and yes it wont turn back on unless i remove the battery again, i have for 2 days and done exactly nothing with it but trying to function well.

 

Any ideas?

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Tourist
Posts: 1

Re: GoPro hero 6 black wont turn on unless i remove the battery

Anyone here ?

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Hiker
Posts: 13

Re: GoPro hero 6 black wont turn on unless i remove the battery

Mine did the same thing when i first purchased a Hero6. I talked to support and they ended up having me send it back so i would either exchange it from wherever you purchased or do warranty exchange through GoPro
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GoPro
Posts: 3,924

Re: GoPro hero 6 black wont turn on unless i remove the battery

Hi All,

 

Please follow these instructions to get the HERO6 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    1. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

I hope that helps!

 

Cheers,

Ryan

Highlighted
Sightseer
Posts: 2

Re: GoPro hero 6 black wont turn on unless i remove the battery

removing the battery and re inserting it works as i said in my post, but i have to do this everytime ! each time i turn it off it freezes and never turns back on whatever i do unless i re-insert the battery.