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Tourist
Posts: 6
Accepted Solution

GoPro hero 6 black order

Hi,
I just have ordered my first gopro action cam and i have tried to get the order status on website but it says that order doesnt exist lol. Pls help

Accepted Solutions
GoPro
Posts: 3,505

Re: GoPro hero 6 black order

 

Hi @ciypriyan

 

Please contact GoPro Customer Support to have it checked. 

https://gopro.com/help/ContactUs

 

They can assist you. 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: GoPro hero 6 black order

 

Hi @ciypriyan

 

Please contact GoPro Customer Support to have it checked. 

https://gopro.com/help/ContactUs

 

They can assist you. 

 

Regards,

-Jay 

Tourist
Posts: 6

Re: GoPro hero 6 black order

Update:
I have called today gopro customer service an I get the answer like this “ we are sorry about this issue but unfortunately the warehouse didn’t received your delivery address “ lol
That is really sad to hear. Anyway i confirmed again my address and i was expected to be dispatched today but it didn’t happened. My next question tomorrow will be “why are you saying that every order before 3PM it will be dispatched on the same day?” but they cannot send my gopro after 2 days since I’ve order it.
GoPro
Posts: 7,855

Re: GoPro hero 6 black order

Hello @ciypriyan

 

Hopefully, your package gets shipped out soon. It would be best to continue working with Support regarding this matter. The representative who assisted you will be able to provide you timely updates. If you would like to check back, you can use the reference case number that you have been given to hasten the process of pulling up records. 

 

Best regards, 
Marius

Tourist
Posts: 6

Re: GoPro hero 6 black order

Hi,
Unfortunately nobody gave me the reference number for my case..
Tourist
Posts: 6

Re: GoPro hero 6 black order

Update:
I cannot believe that my camera is not going to be dispatched today unfortunately after 3 days since i made the order. Worst customer service that i ever saw. Big name but the customer service is worst than anything. Thx GoPro.
Tourist
Posts: 6

Re: GoPro hero 6 black order

Update: day 4 still not shipped. Warehouse IT problem. It is getting annoying
Tourist
Posts: 6

Re: GoPro hero 6 black order

Update: apparently there is no IT issue, just out of stock. Asked for refund. It will take 15-20 days to get my money back. Thx for ruining my holiday.