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Tourist
Posts: 3

GoPro hero 5 won't turn on after update

[ New ]

Had some issues with the reliability of my GoPro Hero 5, the camera was not responsding correctly on the screen and was not stable. The assistance recomended to update the software which we did via the sd card. Unfortunatly now the GoPro won't trun on anymnore!! The support is telling me it's a software glitch and the only solution is to buy a new GopRom with a 20% rebate!! didn't get this approach if they cannot repair it.

Serge

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GoPro
Posts: 28,436

Re: GoPro hero 5 won't turn on after update

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Hi @spirytree311

 

Did you go over the steps on HERO5 Black Will Not Power On

If you have further questions regarding your case, you may do a follow up call to our Support Team.

https://gopro.com/help/ContactUs     

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro hero 5 won't turn on after update

[ New ]
Hi,

Thank you for your reply, that's what i did but without any solution from their end except to change my GoPro which means throw it!!!!
Thank you

Serge
Tourist
Posts: 3

Re: GoPro hero 5 won't turn on after update

[ New ]

Is there a technical service department where they fix GoPros'

GoPro
Posts: 28,436

Re: GoPro hero 5 won't turn on after update

[ New ]

Hi @spirytree311

 

GoPro does not have authorized repair centers.

Please reach out to our Support Team to move forward with this concern.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej