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Tourist
Posts: 2

GoPro hero 5 session

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QMy hero 5 session froze while recording. The lights that flash when recording are still flashing. The reset will not work at all. Need info on how to resolve. Camera is 4 months old and has the correct Sandisk sd card. Can not connect to phone and screen on the GoPro does show anything.


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GoPro
Posts: 19,215

Re: GoPro hero 5 session

[ New ]

Hello @sweetdive06867

 

Is this a recent happening? How long has the camera been recording before it froze? If you are able to turn the camera off, please do so. Then perform a manual update on it. You can follow the steps below: 

  1. Go to the HERO5 Session update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes.

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 19,215

Re: GoPro hero 5 session

[ New ]

Hello @sweetdive06867

 

Is this a recent happening? How long has the camera been recording before it froze? If you are able to turn the camera off, please do so. Then perform a manual update on it. You can follow the steps below: 

  1. Go to the HERO5 Session update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. Let us know how it goes.

 

Thanks, 
Marius