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Tourist
Posts: 3
Accepted Solution

GoPro hero 5 session crashed during update

Went to update my hero 5 session yesterday using the app. Got half way through and the connection failed. Since then my camera won't do anything apart from the red light flashing. The battery has now died and it will not charge. I tried taking the sd card out, manually putting the update on the sd card. I've tried resetting the camera with long holds on button/buttons. I now have a perfectly working hero 5 session bricked at the moment with a unnecessary update.

Accepted Solutions
Adventurer
Posts: 8,653

Re: GoPro hero 5 session crashed during update

During workng hours  contact gopro by phone set up your return . see while they are setting up they can help resolve it.

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All Replies
Adventurer
Posts: 8,653

Re: GoPro hero 5 session crashed during update

takes a lot to brick these camera's:

 

  if you crashed the camera and it bricked then you got no other choice to call gopro and get this taken care of under warranty.   

 

If you can charge back the camera takes a few hours on a wall charger at 1.2A. after it is fully charged  manually load firmwar and follow the steps, you should be able to  hit the back mode button of the camera along with the shutter for 15 seconds.  then  when you insert the card with the updat filefolder on the cards driver you will update.

 

 it really is not that hard to do if asked.

Tourist
Posts: 3

Re: GoPro hero 5 session crashed during update

I have had the camera on charge for 4 hours... no sign that it's charging, still won't turn on, reboot, regardless of the combination of buttons I hold
Adventurer
Posts: 8,653

Re: GoPro hero 5 session crashed during update

During workng hours  contact gopro by phone set up your return . see while they are setting up they can help resolve it.

Tourist
Posts: 3

Re: GoPro hero 5 session crashed during update

Looks like that's going to be my only option! No issues with it at all before attempting the update