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Tourist
Posts: 1
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GoPro hero 5 lcd screen not working

I have a GoPro hero 5 that I bought last year (2017). It's not been a year since I bought it and haven't used it much. I went for a trip with it, captured some good moments and really enjoyed it. Wanted to exploit more of it's options and underwater shots but unfortunately recently when I went on a trip with it, the LCD monitor stopped working suddenly. I tried to do basic troubleshooting like turning off/on, removing battery and putting it back but in it's still not working. Even though I can get the options from the front, it's not that handy. Moreover, I am not able to pair it with my capture app. I am so upset and frustrated now. Please help me in getting out of this situation. How can I fix this!?

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GoPro
Posts: 3,924

Re: GoPro hero 5 lcd screen not working

Hi @blueflame66625,

 

I would recommend getting in touch with our Support Team directly. They will take a look at what is happening and if there is an issue with that camera explore warranty options for you.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: GoPro hero 5 lcd screen not working

Hi @blueflame66625,

 

I would recommend getting in touch with our Support Team directly. They will take a look at what is happening and if there is an issue with that camera explore warranty options for you.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan