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Tourist
Posts: 2
Accepted Solution

GoPro hero 5 black

Hola, he comprado una gopro hero 5 Black en el aeropuerto de Orlando en una tienda de esas antes de tomar el vuelo. Para mí sorpresa cuando llego a mi país República Dominicana y me preparo para usarla la misma no enciende, la pongo a cargar y tampoco carga....

Al colocar el cable en el toma corriente y ponerlo en el USB C veo la misma enciende una luz por breve segundo y allí presiono encender y la misma reacciona ... siempre y cuando le esté dando carga directa pero tan pronto la dejo en batería ... se apaga de inmediato... asumo la batería que trajo de nueva no sirve.

Pues resulta que en República Dominicana no conozco ningún lugar donde reclamar ya que parece no haber ningún distribuidor autorizado de su marca.

Toda la experiencia arruinada ante un producto que de fábrica ha llegado defectuoso.

¿Que hacer es la pregunta ante una situación cómo está?

Gracias y esperando conocer opciones.

Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro hero 5 black

Hi @ataveras,

 

Give these steps a try and lets see if we can get that camera taken care of:

  1. Perform a hard reset on the camera.
    • HERO5 Black:
      • Remove and reinsert the battery.
  2. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  3. Disconnect from the charger and perform another hard reset (step #1).
  4. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  5. Follow the web instructions to update your camera. 

Let us know how it goes.

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: GoPro hero 5 black

Hi @ataveras,

 

Give these steps a try and lets see if we can get that camera taken care of:

  1. Perform a hard reset on the camera.
    • HERO5 Black:
      • Remove and reinsert the battery.
  2. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  3. Disconnect from the charger and perform another hard reset (step #1).
  4. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  5. Follow the web instructions to update your camera. 

Let us know how it goes.

 

Best,

Ryan

Tourist
Posts: 2

Re: GoPro hero 5 black

Look like battery dead. Im waiting replacenent to try again.