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Reply
Tourist
Posts: 8

Re: GoPro hero 5 black leaking?

What do you propose I do?  I know it has it's limits but still works great and takes the quality of video and stills I was expecting.

If I am to submerge it.....I'll put it in it's case.  No biggie.  I kitesurf, I snowboard, I SUP, I climb, I sail, I bike, I hike.......lots I can do with it, all without the underwater case.

If I snorkel or scuba which I do, I'll put it in its case.

Tourist
Posts: 12

Re: GoPro hero 5 black leaking?

yeah, that is my plan to: if going underwater, use a case. I think GoPro should be giving those cases with replacements, though, as opposed to use spending MORE money to make it as waterproof as they claim. My RMA has been submitted, so now I just wait... 

Tourist
Posts: 1

Re: GoPro hero 5 black leaking?

Hi, This might interest any potential Go Pro Hero 5 Black customer that doesn’t want to lose time and money. I've bought a Hero 5 Black in November, and used it for the first time in the water surfing end of February. The camera stopped working after 20 minutes, with water on the front LCD. I contacted the customer support when back from my holidays a week later, and their answer was that water damage is not under warranty, but they would offer me a 40% discount on new camera. The pictures I had sent of course didn't show any water on the LCD after a weeks’ time, but showed how immaculate my camera is. So basically, we buy waterproof cameras that aren't waterproof and Go Pro isn't covering this… So please keep this in mind if you hoped to surf/Kite/snorkel/swim/bath with this camera: the GoProHero 5 Black is not (always?) watertight and you're taking the risk of losing it if you immerse it. If this unfortunately happens, you might get absolutely no support/understanding from GoPro’s customer service. Not warranting a waterproof camera against water damages (unless misused of course) sounds very much like an unfair clause. I will see what Australia’s consumer protection laws have to say to it, especially reading all the feedbacks others made about this very same product failure, and looking at the lack of consistency in the commercial resolution GoPro is offering its customers.
Sightseer
Posts: 3

Re: GoPro hero 5 black leaking?

If you are in australia and purchased from an australian retailer, they will replace it. The camera is not fit for purpose and according to australian consumer law, it must be replaced.  I bought mine from the good guys and they replaced it on the spot, no arguments.

Tourist
Posts: 4

Re: GoPro hero 5 black leaking?

My new GoPro Hero5 Black has also leaked water behind the front screen within 2 weeks of being goven for birthday.

It was used during a mud run obstacle course, but never at a depth over 0.5m;

Have contacted Customer support and following having to provide them with a lot of info and photo and proof of purchase, they said water damage is not covered by warranty; and that the only way for them to leak was user issues;   Not the response I wanted.

I was also told any repair would be my own expense and if I wanted to return the camera to GoPro they woudl offer me a 40% discount;  A complete insult, especially with so mucgh advertising as being waterproof to 10m.

 

They told me this is the same offer given to everyone in relation to water damage, yet I read on here that some of you are saying they replaced your damaged product, can anyone confirm this please, as I am far from impressed with the response.

 

 

Tourist
Posts: 8

Re: GoPro hero 5 black leaking?

I can tell you that they replaced my camera with a brand new one as I wouldn't take anything but that. I had my GoPro for only 2 months and went snorkeling and maybe went down to a depth of about 5 or 8 feet but no more than that. Water went into the housing and ruined the entire inside of it with saltwater. I also requested a brand new battery as I did not trust the old one seeing as it was shorted out with the camera when water went inside. You have to work them and I've learned from someone that if you don't ask you don't get.
Nomad
Posts: 583

Re: GoPro hero 5 black leaking?

That's why GoPro recommends using the Super Suit when using the Hero 5 in water *lol*

Hiker
Posts: 32

Re: GoPro hero 5 black leaking?


@joergq85077 wrote:

That's why GoPro recommends using the Super Suit when using the Hero 5 in water *lol*


 

 

Huh??

Not at the 5-8' depth that the previous user said they went to?

 

Here's gp's own words....

Rugged + Waterproof

Durable by design, HERO5 Black is waterproof
to 33ft (10m) without a housing.