01-13-2017 11:49 PM
01-19-2017 11:54 AM
I just went snorkeling with my one month old GoPro hero 5 black and water got inside. It leaked and I was in saltwater. It was sealed and shut properly and even had the open style case around it. No doubt that I shut it properly. Here are some picks of the soaked battery and drops around the rim of the door when I opened it. It stopped working and I suspected this would be the issue. Opened it up after drying it off and surprise. Water. Sea water. What now Gopro?
01-19-2017 02:40 PM - edited 01-19-2017 02:42 PM
Will be interested to hear how you go with GoPro on this swiftree4722. For so many people to be reporting the same or very similar issues, it's clearly a chronic problem that you would think they'd have surely sorted before going to market. I guess not though??!!!
01-24-2017 12:06 PM
Mine leaked as well. I had used the camera several times in a swimming pool and all was good. However, I was snorkeling in Cozumel and the camera bettery went from full to low in a couple of minutes, then the camera shut off. I put the camera in my backpack to check it later (as we were on the beach and I didn't want to risk sand intrusion), but noticed after 1/2 hour that the camera was hot to the touch (even through the thick fabric of my backpack). I removed the battery, which was extremely hot) and noticed that the camera was full of salt water. Needless to say the camera was totally gone, as were the battery and the SD card.
I called support (the camera was three months old) and they tried to tell me that the camera would not qualify under warranty due to water intrusion, but eventually relented and send me a replacement. I'm frustrated because the replacement was not new and was not complete with wahat I lost. I lost a spare battery (which I purchased through Gopro) and a 32Gb SD card, which were not replaced. Furthermore, although I bought a brand new camera, it has been replaced with what appears to be a refurbished one (with somebody else's problems). And, I have to now purchase a battery and SD card to make my kit complete again. To add insult to injury, this camera was purchased to replace a hero4 silver, which had a hardware malfunction (after warranty expired) and was not reparable or replacable. So, to date I have spent close to $1,000 on gopro cameras and accessories, and am left with a refurb'd Hero5, and need to buy another SD card and batttery. To say that I am disappointed in Gopro products is an understatement.
01-24-2017 01:41 PM
I will not go quietly into the night if a refurbished unit is provided to me. I am going to give them the benifit of the doubt here and let the process begin. I already lost use of the camera 3 days into a 9 day vacation. Have another trip in March which I will need it for and will let you know what happens here. If I took the camera close to the 10m depth......I would not even flinch. I was at 1 m depth. The unit was perfectly sealed. There is no excuse for them to replace a brand new camera with a refurbished here. Sitting and waiting.
01-24-2017 02:16 PM
I know what you mean-I already called and had them open a case for the new (refurb'd) camera for me. In passing I asked about the warranty on this one, and was told that although this one comes with a full one year waranty, an extended warranty is not allowed. That tells me that for some reason they are not confident in their refurb'd cameras for more than a year. Given that I am 0 for 2 with their cameras, I am quite gunshy. My 2 boys have been saving their money for almost a year now and want to buy Hero5 sessions, but based on my experience I cannot recomend them. If this camera replacement turns out to be less than satisfactory (as it already seems to be so far) then I will be done with Gopro.
01-24-2017 03:41 PM - edited 01-24-2017 03:42 PM
Swifttree - I'll be curious to see what your resolution is. This is exactly what happened to me. I now have a scratched up/refur'b hero 5, less a battery and SD card. Not good. Please update when you get any new info.