10-30-2016 07:57 PM
10-30-2016 08:25 PM
11-02-2016 02:56 AM
I had the exactly same issue with my hero5.
i used it about 10 minutes max 1.5 meters (about 5 feet) underwater in an indoor pool and recognized water in the front LCD screen.
both doors were properly closed and the seals are OK!
after contacting the support, i got an RMA number to return the camera. waiting for feedback from gopro now.
11-04-2016 12:08 PM
11-30-2016 02:22 PM
Looks like you're running into a different issue actually. A bubble of water under the screen definitely should not happen but the condensation under the lens cover could. Have you ever removed the lens cover from the camera?
The camera is still waterproof without the lens cover on, so we don't have to worry about the camera having been damaged here. Try removing lens cover (pull it outward and simultaneously twist toward the LCD screen in a counter clockwise fashion). Once removed, let it dry out and then reapply the lens cover while in a dry environment to minimize the amount of moisture in the air between the lens and the cover. After that I think you should be good to go, but if it continues to happen, you may want to talk with the Support Team about it.