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Reply
Sightseer
Posts: 1

Re: GoPro hero 5 black leaking?

My Gopro hero 5 black leaked water into the front screen. What should I do ?
Tourist
Posts: 2

Re: GoPro hero 5 black leaking?

My go pro hero 5 black was used for the first time in the pool today. Just a few splashes tje battery went ñow to 32% I put it to charge and tonight found that there was condensed water in the front led. Locks and seals were fine. Just like another user said, it eventually dried. Im checking inside and it got wet being perfectly locked. Shame. I will follow up and post. Brand new. Used for the first time.
Tourist
Posts: 2

Re: GoPro hero 5 black leaking?

I got the camera to enjoy while skiing and in the pool. Now I read that at least 2 others had the exact same problem: water leaked in the front. It evaporated with the heat of the charge. (it heats too much by the way and not only while charging but when Im using it too!). So I opened to see the battery and found that small drops of water had made their way there...Im at a loss...the lock was tight and fine...how come? Im in Argentina got this gopro in the US in september the same day it came out. Who will change it for me? And...is the model defective then? Not waterproof at all? Im confused and need some help from GoPro pls
Tourist
Posts: 2

Re: GoPro hero 5 black leaking?

I had the exactly same issue with my hero5.

i used it about 10 minutes max 1.5 meters (about 5 feet) underwater in an indoor pool and recognized water in the front LCD screen.

both doors were properly closed and the seals are OK!

 

after contacting the support, i got an RMA number to return the camera. waiting for feedback from gopro now.

 

2.jpg

Tourist
Posts: 3

Re: GoPro hero 5 black leaking?

Well, even the camera works, it seems to risky running into issues in future again. I returned the camera and wait until leaking issues are further evaluated and there is more experience in the market. Maybe if Karma is finally available October 2017 in Germany, I can get within the Karma package a more stable camera with no leaking and screen bleeding issues....
Tourist
Posts: 2

Re: GoPro hero 5 black leaking?

Update: Already got a replacement.

Sightseer
Posts: 1

Re: GoPro hero 5 black leaking?

Would seem to be a pretty common issue, 2nd time in the water at about 2-3 meters.

IMG_0113.JPG
GoPro
Posts: 1,755

Re: GoPro hero 5 black leaking?

Hey @faststar6618

 

Looks like you're running into a different issue actually. A bubble of water under the screen definitely should not happen but the condensation under the lens cover could. Have you ever removed the lens cover from the camera? 

 

The camera is still waterproof without the lens cover on, so we don't have to worry about the camera having been damaged here. Try removing lens cover (pull it outward and simultaneously twist toward the LCD screen in a counter clockwise fashion). Once removed, let it dry out and then reapply the lens cover while in a dry environment to minimize the amount of moisture in the air between the lens and the cover. After that I think you should be good to go, but if it continues to happen, you may want to talk with the Support Team about it.