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Sightseer
Posts: 1

Re: GoPro hero 5 black leaking?

[ Edited ]

I have the same front display leakage issue. GoPro replied me it is "Because of possible user resealing error".

 

So I made this small video to demonstrate that water still gets inside, even with properly closed doors and doorseals intact.

https://www.youtube.com/watch?v=D1cHhEucJ-I

 

This clearly isn't a user error but a design flaw or manufacturing defect. 

 

Demonstration of water ingress problem that can occur with Go Pro Hero 5 Black cameras. The camera has no impact damage, all seals and doors are intact and the doors are closed properly. When contacting Go Pro they replied me with the following answer: "We have carefully reviewd your case and ...
Tourist
Posts: 4

Re: GoPro hero 5 black leaking?

Since my original post, we managed to get the moisture out of the front screen by storing it in a jar of rice, which eventually seemed to clear it after about 2 weeks;  have used it since then for "dry" uses and all seemed well; 

This past Sunday we were on Benone Beach on North Coast N.Ireland and I decided to take it out for another test while using body boards in the sea; this beach is very shallow gradient so I was never any deaper than waist deep (approx 1m);  once again the front screen filled with water, this time the front screen also stopped working intermittently and audio on playback also does not work on the device;

Camera was originally purchased for me as a gift from Argos, so I emailed their customer services rather than GoPro; they sent me a reply including GoPro customer service number which I couldnt even get a dialling tone on,  so I replied to Argos telling them I had no luck through GoPro and was very unsatisfied with the product not being as advertised, both in their catalogue and on the packaging, also making it known that I wasnt blaming Argos as they are only a retailer; 

I sent this email on Wed 3rd May, got a reply overnight telling me that on this occassion as can't get a hold of GoPro, that I should call into an Argos store;  I did so on Thurs 4th before work and walked out 10mins later with a brand new in packaging camera. 

 

I appreciate that this does not help the fact that there is a clear design fault and GoPro customer services are very lacking on the matter;  hopefully others can get sorted too.  As the camera was bought as a present I don't mind spening the money myself to buy an official waterproof case, but also understand if you have paid yourself for a "Waterproof" camera you would feel very annoyed about spending another £50 for the protection it is supposed to have as standard.

A clear design fault that they will not admit to, but also will not provide warranty against.

 

GoPro Customer sevices, Awful   -   Argos customer services, Terrific.

Good luck everyone.

Hiker
Posts: 32

Re: GoPro hero 5 black leaking?

I did a similar test but I didn't take a look at the front screen, at the time I was worried that water was just entering the battery or usb port.  I only took some stills but you can see that after about 10min in the water....just sitting, the water was right up to the seals.  To me they should be a two stage seal so that water doesn't get right up to the edge of the internals.  

I'll retry putting it in water and take a look at the front lcd

IMG_5318.JPG
Hiker
Posts: 32

Re: GoPro hero 5 black leaking?

I just had mine in a bowl of water for twenty minutes and when I took it out the front display looked similar but the water was on the outside, not the inside of the display.

 

Opening up the doors shows water drops right at the outer margins of where the gaskets seal, which does make me a little hesitant about putting this in the surf.

Hiker
Posts: 13

Re: GoPro hero 5 black leaking?

After seeing how many H5's have this leaking issue as well as how many are out there who have this but not discovered it yet, I would never take a H5 into the water without a waterproof housing. Even if it's covered under warranty as a manufacturer defect who wants to go through the painful ass long process to get a new (or refurb) cam from gopro when technically it should be waterproof to 10M as specified.
Tourist
Posts: 8

Re: GoPro hero 5 black leaking?

Agreed RapidRidge.  I had the pain in the ass process and don't want it again.  It takes pics and video just as well in the housing which I need anyway for diving.  If I am using for Kitesurfing then i will forgo the housing as it won't be submerged at any point in time but went through the replacement process and don't want to go through it again. Might not pass the mustard the next time. I was snorkeling in max 8 feet of water and she was soaked inside. Got a new,(I hope), camera which works great and they gave me a new battery as well after a bit of negotiating.  Happy with the outcome as it could have been worse based on people's stories here.

Hiker
Posts: 32

Re: GoPro hero 5 black leaking?


@swifttree4722 wrote:

Agreed RapidRidge.  I had the pain in the ass process and don't want it again.  It takes pics and video just as well in the housing which I need anyway for diving.  If I am using for Kitesurfing then i will forgo the housing as it won't be submerged at any point in time but went through the replacement process and don't want to go through it again. Might not pass the mustard the next time. I was snorkeling in max 8 feet of water and she was soaked inside. Got a new,(I hope), camera which works great and they gave me a new battery as well after a bit of negotiating.  Happy with the outcome as it could have been worse based on people's stories here.


 

 

 

DId they replace your SD card as well??  

I would think if the unit leaked then you's lose the battery and the card as well.  

 

 

 

Not sure where you're located but the most difficult part of the return process was all of the communications with their "support" staff, once the RMA was issued it was replaced in days.

 

Also I don't care what anyone at GP or on this forum claims, I'm sure that the replacements are not new but refurbished units.  I'm on my third replacement H5 and all of the serial numbers are a lower value than the one I purchased though B&H Photo.

 

If I could get my money back I would have preferred that.  

I'd rather have the H4 that is proven than this design flawed H5.  I love the image quality but dissappointed overall; I'll bet that this cam would fill up with water if I took it out into the surf.

 

 

Tourist
Posts: 12

Re: GoPro hero 5 black leaking?

I thought about going full-housing for anything water related too, but it sounds like it can be hassle to take it out of the csae, you have to remove the lens, and that increases the likelihood of getting the lens damaged. Makes me a little nervous.