03-30-2017 10:37 AM
I think it a a sign of a true defect, with all of these leaking problems. Especially considering the fact that these leaks are all occurring WELL within the recommended use limits of the device. There is a known problem here, and GoPro is refusing to acknowledge the defect. Furthermore, they actually seem to be blaming the users of their product. Bad, bad course of action for a company to take.
For me, I am on my 4th Hero5 black. The first one leaked while snorkeling in 8' of water. The 2nd was a replacement, but was scratched up and refurbished. The 3rd, while it seemed to be in good condition, got extremely hot when recording and would shut itself down repeatedly. Also, I could not get more than 45 minutes of video from a single, fully charged, brand new battery.
The 4th one seems to be OK. While the customer service rep repeatedly encouraged me to use it in the water as per the GoPro specs, there is no way I will use it without the scuba suit in anything more than a light rain. I been without the camera way more than I've been with it, and am frankly just sick of dealing with it.
As for the replacements, they flat out refused to send me a new one. I was told they were new, but they came in a brown cardboard box, totally without the new packaging and accessories which come with a new one. So good luck getting a "new" camera.
For me, I bought this camera because me and my kids play a lot in 10' of water, and this camera seems perfect for that. However, I cannot use it for that. If I would have know this was going to happen I would have bought a different camera.
I totally agree and corroborate the companies actions. All of the refurbs I received were in very nice condition, but the serial numbers were much lower, so that's a dead giveaway.
It's very disappointing because I bought this to use when riding and maybe to try in the surf but after reading about all of the leaking incidents I'm worried about any water beyond rain.
On the upside the video quality has been great!
Even IF they offered a free water housing it would not help because you have to remove the cams lens cover to get it into that housing and would be exposing it to dust and debris when you change the battery while doing your thing.
04-08-2017 10:48 PM
05-01-2017 07:11 PM