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Tourist
Posts: 6

Re: GoPro hero 5 black leaking?

@debinaz Sorry i know this is a very late response, I just had the same thing happen to mine.  Did you have any issues with your exchange?  I purchased mine through Amazon (Amazon LLC, NOT a third party on amazon) had it for about a month and now it wont work because of this issue. 

 

I am waiting to contact support today.

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Sightseer
Posts: 3

Re: GoPro hero 5 black leaking?

Water has entered my front screen too... I was confident of its waterproofing so i used it with no case. Sadly it isn't sealed properly. Can you help me with this?
Sightseer
Posts: 3

Re: GoPro hero 5 black leaking?

This is really frustrating coz features say it is waterproof ... Well it isnt quite true.. a bit disappointed with the product. I would appreciate it if you can help me...
Hiker
Posts: 28

Re: GoPro hero 5 black leaking?


@jbbitner10 wrote:

@debinaz Sorry i know this is a very late response, I just had the same thing happen to mine.  Did you have any issues with your exchange?  I purchased mine through Amazon (Amazon LLC, NOT a third party on amazon) had it for about a month and now it wont work because of this issue. 

 

I am waiting to contact support today.


I had to send replacement back as battery door did not close flush with main body. More time wasted. Hang in there regarding contacting support. 

Hiker
Posts: 28

Re: GoPro hero 5 black leaking?


@graydive85720 wrote:
This is really frustrating coz features say it is waterproof ... Well it isnt quite true.. a bit disappointed with the product. I would appreciate it if you can help me...

Yes, for some units this is the case. You can get a replacement jus have to jump thru the hoops and be patient. I had to send replacement back as battery door did not close flush with main body. More time wasted. Hang in there regarding contacting support. I had to send replacement back for my failed H5 as battery door did not close flush with main body. More time wasted. Hang in there regarding contacting support. 

Tourist
Posts: 5

Re: GoPro hero 5 black leaking?

Problem was I was out of the country for almost 6 weeks. Back tomorrow and I will send it back asap!

Hiker
Posts: 28

Re: GoPro hero 5 black leaking?

Good luck with the replacement, Maybe the H6 will have solved the leaking issues that so many customers have been dealing with. 

Sightseer
Posts: 2

Re: GoPro hero 5 black leaking?