Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

GoPro hero 5 black display LCD si illumina ma rimane nero

[ New ]

Buongiorno la mia GoPro hero 5 qaundo la vado ad accendere il display LCD si illumina ma rimane nero, il touch funziona perche guardando lo schermo anteriore riesco ad entrare nella connessione wifi andando un po a caso sullo schermo che rimane nero.

chi potrebbe aiutarmi a risolvere questa cosa?


Accepted Solutions
GoPro
Posts: 14,168

Re: GoPro hero 5 black display LCD si illumina ma rimane nero

[ New ]

@nazariyp744, thanks for going through the suggested troubleshooting steps. If it didn't help resolve the issue, please contact our Support team at https://gopro.com/help/ContactUs for assistance on the next steps. Let them know about the steps already taken. You may reach them by phone or chat.

View solution in original post


All Replies
GoPro
Posts: 27,146

Re: GoPro hero 5 black display LCD si illumina ma rimane nero

[ New ]

Hi @nazariyp744

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro hero 5 black display LCD si illumina ma rimane nero

[ New ]
No la schedina e al suo posto e poi se fosse quello il problema non andrebbe il touch. Comunque ho provato ad aggiornarla ma nulla.
🧐
GoPro
Posts: 14,168

Re: GoPro hero 5 black display LCD si illumina ma rimane nero

[ New ]

@nazariyp744, thanks for going through the suggested troubleshooting steps. If it didn't help resolve the issue, please contact our Support team at https://gopro.com/help/ContactUs for assistance on the next steps. Let them know about the steps already taken. You may reach them by phone or chat.