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Tourist
Posts: 2
Accepted Solution

GoPro hero 5 black. Screen is blank and will not function.

GoPro hero 5 black. rear touch screen will not work -n stays black.  Have updated software and front screen is working. Camera will record.


Accepted Solutions
GoPro Community Manager
Posts: 5,863

Re: GoPro hero 5 black. Screen is blank and will not function.

@pauls65483 - It's possible that the connection to the display has gotten separated. Our Support team at https://gopro.com/help/ContactUs can help troubleshoot this with you.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,863

Re: GoPro hero 5 black. Screen is blank and will not function.

@pauls65483 - It's possible that the connection to the display has gotten separated. Our Support team at https://gopro.com/help/ContactUs can help troubleshoot this with you.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: GoPro hero 5 black. Screen is blank and will not function.

Thanks. I have returned the camera to GoPro. Waiting for a response.

GoPro Community Manager
Posts: 5,863

Re: GoPro hero 5 black. Screen is blank and will not function.

Great. If you contacted Support and got an RMA to return the camrea, they'll send you another camera to replace the damaged one ASAP.