Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 8
Accepted Solution

GoPro hero 5 Full of water :-(

Hello
I went snorkelling with my GoPro hero 5 and I was extremely excited as this is the first time I had seen a whale shark. I must of only gone down to 4 meters or so on a couple of occasions to get some video of the shark. After 30 mins in the water I am most upset to find that it has suffered water ingress and I don’t know if I have captured the shark as it no longer works. It was purchased for me as a gift and had hardly been used. What can be done about this. A very upset and disappointed customer. Regards Mr Sturdy

Accepted Solutions
Highlighted
Nomad
Posts: 279

Re: GoPro hero 5 Full of water :-(

Contact Support. They will be able to help you.

 

https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Nomad
Posts: 279

Re: GoPro hero 5 Full of water :-(

Contact Support. They will be able to help you.

 

https://gopro.com/help/ContactUs

Highlighted
Adventurer
Posts: 12,575

Re: GoPro hero 5 Full of water :-(

you will need  proof of purchase a reciept if not gopro will not offer much at all. water is not covered but they will discount to 40%  Did you or did you know you could purchase a care pkg.

Highlighted
Tourist
Posts: 8

Re: GoPro hero 5 Full of water :-(

It was a birthday gift so no reciept but I know it was from John Lewis. I didn’t know you could add a care package after 60 days?. Thanks for the info