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Tourist
Posts: 4

GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

I recently upgraded the camera to the latest ver5 of the firmware via Capture app. After that the camera had following issues:
- completely frozen with and without the SD card. It turns on but while using the mode button it freeze in few seconds
- the Blue wifi light flashes continuously even if the camera is off. But not the normal flashing you have when connecting via wifi. The blue light fleshed at very high rate and continuously
What I did so far:
- reset the camera few times
- had camera to restart with and without SD card
Will now try to reinstall the firmware . Ideally. Would like to reinstall ver 4 which was perfect till yesterday
What makes me worried is
1) this continuous flashing at high rate
2) the fact that camera freezes without SD card as well . Will I be really able to reinstall the firmware via the SD card ? Tried via PC but the camera is not recognized by it

Any preliminary suggestion ? Is the camera ultimately dead ? Expect GoPro to replace/fix it since it was working perfectly before they upgraded the machine
GoPro Community Manager
Posts: 5,853

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

@loyaljump54104 - If it happened right after you did the update, there's a good chance the update did not install completely or correctly. A manual update is a good way to fix that. Instructions on how to do a manual update can be found at the bottom of the page at https://gopro.com/update/hero4.

 

Thanks,

Jeff

Tourist
Posts: 4

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

Thanks . Tried to update few times with different sd cards. The camera is just not able to start from the sd card. When I turn it on for the update camera goes dark. Keep seeing the blu light flashing very fast .. why that ? What does it show ? Wireless is off . Did multiple camera and wifi resets to factory but again no success .. getting very frustrated with a GoPro that I used few times and now seeming burned by a push-in update by you guys .. help !
Tourist
Posts: 4

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

Latest news .. by mounting the backpack the camera went through the update. However once confirmed done, camera is still Freezing with this blue light flashing .. no way to turn it down
GoPro Community Manager
Posts: 5,853

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

The blue light indicates that wireless is on on the camera. You can turn that off using the screen.

 

I'd recommend reaching out to our Support team directly at https://gopro.com/help/PKBContactus so we can troubleshoot the other issues with you though.

 

Jeff

Tourist
Posts: 4

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

Don't think that's the issue . Tried to reset wifi and turn off but it JUST doesn't work .. the upgrade fried my GoPro .. the flashing keeps going 


@jefft wrote:

The blue light indicates that wireless is on on the camera. You can turn that off using the screen.

 

I'd recommend reaching out to our Support team directly at https://gopro.com/help/PKBContactus so we can troubleshoot the other issues with you though.

 

Jeff


 

Sightseer
Posts: 2

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

I am with you.  I cant get my Hero 4 to update from the SD card.  The screen is black when I turn it on and will not allow me to access any of the functions. 

GoPro
Posts: 3,924

Re: GoPro hero 4 silver frozen after ver 5 upgrade - VERY STRANGE BEHAVIOR - please READ

@sapper69 If you are still having some issues I would recommend reaching out to support directly: https://gopro.com/help/PKBContactus

 

Best,

Ryan