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%3CLINGO-SUB%20id%3D%22lingo-sub-190806%22%20slang%3D%22en-US%22%3EGoPro%20hero%204%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-190806%22%20slang%3D%22en-US%22%3EMy%20go%20pro%20freezes%20up%20and%20no%20buttons%20will%20respond.%20I%20have%20to%20pull%20the%20battery%20and%20put%20it%20back%20in%20to%20restart%20it.%20Software%20on%20the%20camera%20is%205.0.%20Software%20on%20the%20app%20is%204.5.1.%20Would%20greatly%20appreciate%20any%20suggestions.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-190806%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-190985%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20hero%204%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-190985%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63504%22%20target%3D%22_blank%22%3E%40lisab55%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20a%20camera%20is%20freezing%20up%2C%20it%20is%20usually%20an%20indicator%20the%20camera's%20software%20needs%20to%20be%20updated%26nbsp%3Bor%20there%20is%20potentially%20an%26nbsp%3Bissue%26nbsp%3Bwith%20the%20microSD%20being%20used.%20Try%20removing%20the%20SD%20card%20and%20see%20if%20the%20camera%20still%20freezes%20up.%20If%20it%20no%20longer%20freezes%2C%20then%20the%20issue%20is%20likely%20stemming%20from%26nbsp%3Bthe%20SD%20card.%26nbsp%3BHere's%20some%20information%20on%26nbsp%3B%3CA%20href%3D%22http%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESD%20card%20recommendations%3C%2FA%3E.%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20addition%20to%20this%2C%20kindly%20go%20over%20the%20troubleshooting%20steps%20listed%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20all%20else%20fails%2C%20please%20reach%20out%20to%20our%20Support%20Team%20for%20further%20assistance.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

GoPro hero 4 freezes

My go pro freezes up and no buttons will respond. I have to pull the battery and put it back in to restart it. Software on the camera is 5.0. Software on the app is 4.5.1. Would greatly appreciate any suggestions.

Accepted Solutions
GoPro
Posts: 8,509

Re: GoPro hero 4 freezes

Hi @lisab55

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

In addition to this, kindly go over the troubleshooting steps listed here

 

If all else fails, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

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All Replies
GoPro
Posts: 8,509

Re: GoPro hero 4 freezes

Hi @lisab55

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

In addition to this, kindly go over the troubleshooting steps listed here

 

If all else fails, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

 

Thanks!
Ej