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Tourist
Posts: 2

GoPro hero 4 black won’t turn off

My hero 4 will only turn off for a few seconds before turning itself back on. It’s has the v5 update and disconnected from all WiFi and I can’t seem to fix this
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GoPro
Posts: 6,097

Re: GoPro hero 4 black won’t turn off

 

Hi @megaboost48126

 

Do you turn off the wireless connection before switching the camera off?

 

Even if it's disconnected it might reconnect if you leave the wireless turned on. 

 

If it's turned off. Have you tried to install new firmware manually? 

 

Regards,

-Jay  

 

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Tourist
Posts: 2

Re: GoPro hero 4 black won’t turn off

Hi thanks for the comment I have just tried both with no success the camera still turns back on after around 10 seconds. Really struggling to find a solution
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GoPro
Posts: 6,097

Re: GoPro hero 4 black won’t turn off

Got it @megaboost48126,

 

If you already installed the latest firmware manually and it's still happening you can try to contact our customer support team so that they can check it. 

 

They might have a solution. 

 

You may contact them via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay