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Posts: 1

GoPro hero 3+ Forgot password

Hi need help. I’ve forgotten my Hero 3+ WiFi password. All the links ive found on this topic say to update the camera through the go pro app. But the app then asks to connect to the cameras WiFi to update. Which I don’t have the password for.

Very annoying. Hope someone can help. Greg •Wales•
Posts: 5,426

Re: GoPro hero 3+ Forgot password

Hi @nicemesa84063,


Please visit this website:

Type in your serial number and email address. 

Just follow the steps that will be given. 

After that you will have an option to type in your username and password. 

After setting new username and password proceed to next step and download the update file. 


Reformat your SD card

Copy the update file or update folder to your SD card.

Remove the SD card from your computer and insert the SD card to your Camera. 


Turn on your camera and try to pair it. 


You may also contact GoPro Customer Support via phone or chat for assistance.