Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

GoPro hero 3+ Forgot password

[ New ]
Hi need help. I’ve forgotten my Hero 3+ WiFi password. All the links ive found on this topic say to update the camera through the go pro app. But the app then asks to connect to the cameras WiFi to update. Which I don’t have the password for.

Very annoying. Hope someone can help. Greg •Wales•

Accepted Solutions
GoPro
Posts: 6,097

Re: GoPro hero 3+ Forgot password

[ New ]

Hi @nicemesa84063,

 

Please visit this website: gopro.com/update

Type in your serial number and email address. 

Just follow the steps that will be given. 

After that you will have an option to type in your username and password. 

After setting new username and password proceed to next step and download the update file. 

 

Reformat your SD card

Copy the update file or update folder to your SD card.

Remove the SD card from your computer and insert the SD card to your Camera. 

 

Turn on your camera and try to pair it. 

 

You may also contact GoPro Customer Support via phone or chat for assistance. 

 

Regards,

-Jay

 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: GoPro hero 3+ Forgot password

[ New ]

Hi @nicemesa84063,

 

Please visit this website: gopro.com/update

Type in your serial number and email address. 

Just follow the steps that will be given. 

After that you will have an option to type in your username and password. 

After setting new username and password proceed to next step and download the update file. 

 

Reformat your SD card

Copy the update file or update folder to your SD card.

Remove the SD card from your computer and insert the SD card to your Camera. 

 

Turn on your camera and try to pair it. 

 

You may also contact GoPro Customer Support via phone or chat for assistance. 

 

Regards,

-Jay